Can this help?

Forgot password or can't login

Use the password recovery tool which will email you a new password. Once logged back into your account within the app, you can change your password to whatever you wish. If you don't get your password within 24 hours, check your spam. It is also possible you entered your email address incorrectly during registration. Please reach out to info@vergeretail.com for further assistance if you can't recover your password.

Coupon didn't work or wasn't honored

If for any reason a coupon was rejected, please use the store feedback form to report the instance. Remember that the coupon requires an internet connection to load.

Can't connect to server

Many portions of the app require a reliable internet connection. Even if you have several bars of service, your internet connection may still be unreliable - most likely due to a congested network. Try again later. If a connection problem persists please contact info@vergeretail.com with a brief description of the issue, along with make/model of device for further assistance.

Password Recovery email

Password Recovery emails are sent every hour. If you do not receive an email after an hour then please do the following: 1. Check you Spam or Junk folder in your Email Inbox. 2. Use the SEARCH BAR in your Email Inbox and search the Chain name. 3. Make sure you have typed your emailed correctly on the Reset Password screen. 4. You may have Registered under a different email if you have multiple email accounts, Please check each of your email addresses. 5. It is possible that you have typed your email wrong upon Registeration (ex. An extra character..). If this is so, you may not be able to recover your account on your own. 6. If all fails, you can get further assistance by emailing us at info@vergeretail.com with the Subject Header - PASSWORD RECOVERY -.

Deals don't update or don't appear at all

Please ensure that you have internet available.. Use wifi over the cell provider if needed, just so you can download all the promo images smoothly. Then try the refresh button on the top left of the Deals page. If it still fails, then go to the more menu and tap 'Sync Now'. This will give you a 'fresh and full' sync from our server.

GPS and push messages

To enjoy all the features of the app we require permission to use your GPS and send you push messages. On Android, you give us this permission upon app download. On iOS you are prompted for permission upon first launch. You can enable and disable this functionality at any time through your phone's settings menu or by re-downloading the app.

Home screen keeps changing

The modules that make up the home screen are dynamic, and responsive to location, time, your use of the app, and more. Be sure to keep your app up to date to ensure a rich app experience.

GPS accuracy

While GPS accuracy varies from one device to another, you can generally improve accuracy by enabling Wi-Fi. Even if you're not connected to a Wi-Fi network, you will likely find features of the app that rely on GPS work more reliably when Wi-Fi is on. Other factors that may hurt GPS accuracy are tall structures close by, not having a clear view of the sky and other anomalies.

Check-In module does not appear

If you are in a store and the Check In module does not appear, Try the following: Check to see if you have 'Location' enabled on your device.. Then make sure you are Logged In into your account (You MUST be logged in to CHECK IN). Turn on WIFI. Lastly, Do a 'Sync Now' to refresh the app, or close the app completely then open it again. Make sure you have decent internet speed.

Points not saving

Accumulated points must be reported to our server to be counted. If you exit the app without first exiting the game, your points will not have a chance to be saved. Internet is required for points to be saved. Points can not be reimbursed.

How do I update my information

Go to the MORE section, and then ACCOUNT DETAILS. There you can change your email, password, and other settings. Important: Make sure your email is correct in spelling, or else you will not be able to recover it or log in later.

OnScreen Keyboard is in the way

For ANDROID users, getting rid of the keyboard may not be apparent. To get rid of it, tap outside the keyboard on the screen. If you can locate your BACK button on your device, that will also get rid of it.

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