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Matching game basics

Game: Match cards to earn points.
Points: Accrue points to spend towards premium offers.
Check-in: Awards additional plays of the game and or points.
Redeem: This is where you can spend your hard-earned points on premium offers.

Is internet required to play?

Yes. The app must communicate with our server to play the game, record game plays and points earned. If the app is unable to communicate with the server during one of these processes, you may experience unexpected behavior leading to loss of plays and or points earned during a game session.

Points

Points hold no implied monetary value. The premium offers that points unlock may fluctuate in "cost" at anytime without warning. Premium offers are subject to change at any time. Points accrued may be wiped at anytime, particularly if believed to have been accrued fraudulently.

Check-In Info

The availability of this feature depends on a number of factors and may not appear on every visit. The more often you visit, the more often this feature is likely to be available for you. If you've never seen this feature be available, we may be having issues getting an accurate location reading via your GPS. While GPS accuracy varies from one device to another, you can generally improve accuracy by enabling Wi-Fi. Even if you're not connected to a Wi-Fi network, you will likely find features of the app that rely on GPS work more reliably when Wi-Fi is on. Other factors that may hurt GPS accuracy is tall structures close by, not having a clear view of the sky, and other anomalies. If you've tried everything and check-in won't work, please first ensure the app is allowed access to your GPS, and then contact info@vergeretail.com describing your issue, and providing the make/model of your phone.

Check-In module does not appear

If you are in a store and the Check In module does not appear, Try the following: Check to see if you have 'Location' enabled on your device.. Then make sure you are Logged In into your account (You MUST be logged in to CHECKIN). Turn on WIFI. Lastly, Do a 'Sync Now' to refresh the app, or close the app completely then open it again. Make sure you have decent internet speed.

Game shorted you points

The game requires a reliable internet connection to accurately report points. Lost points - regardless of reason - will not be reimbursed.

"Can't connect to server" error

Sometimes even if your phone has several bars of service, its data connection may still be unreliable. If the app can't reach our server, for any reason, you may get this error. Please try again later. If this error persists for several days, contact info@vergeretail.com describing your issue, and providing the make/model of your phone.

Game won't load

The game requires internet to play. Ensure the app has internet connectivity and try again.

Disappearing points

Hitting redeem on a premium offer will deduct points. Even if a premium coupon with a barcode is not scanned, it will still deduct your points at the time of hitting "redeem". Lost points - regardless of reason - will not be reimbursed.

Points not saving

Accumulated points must be reported to our server to be counted. If you exit the app without first exiting the game, your points will not have a chance to be saved. Internet is required for points to be saved. Points can not be reimbursed.