Cashpoint machine
2 Cashpoints available - 1 Near Shops at Main Entrance. 1 Near Main Tower Block Lift Area.
Catering/refreshment facilities (in the hospital)
Hospital Canteen which includes eros @cafe Wilburs Coffee Shop, Costa Coffee near Main Entrance and Coffee Stand near Main Tower Block Lift Area (Opening Times Vary)
Other shops on site/nearby
Religious and spiritual support
All Denominations can be catered for. We have an On-site chaplaincy team and a multi-faith room within the hospital.
Patient Advocacy Liaison Service (PALS)
Now known as Patient Experience Team (PET). Drop in Office Open 13:30-16:30 Monday to Friday or alternatively Telephone from 09.00 to 16.00 Telephone: 01642 624719 or mobile 07795 061883 or Freephone 0800 092 0084. Alternatively they can be contacted via email on patientexperience@nth.nhs.uk
Interpreting services
Telephone or Face to Face Interpreters can be arranged as required. Please let staff know if you require access to this service.
Access to a midwife
Midwives are available on site, appointments for postnatal checks or to discuss concerns can be made. Please speak to the nurse looking after you who will help to arrange.
Nearest car park
Numerous car parks around the hospital
Car parking charges for those ran by Parking Eye, payment for this can be processed through ‘paybyphone’ via app or internet although there is an additional charge for this
Other private car parks are available nearby the hospital charging £1.50 to £2 for 12 hours parking.
Several services run to North Tees Hospital, there is a bus stop within the hospital grounds and a further bus stop on the main road opposite the hospital
The nearest train station to us is in Stockton Station with a limited service, more services available at Thornaby Station ( approx. 3.5 miles away)
Parents
Open Visiting
Siblings
Open Visiting
Grandparents
3pm to 4pm and 7.30pm to 8.30pm
Family and Friends
3pm to 4pm and 7.30pm to 8.30pm
Number of visitors
Maximum 4 including a parent
Restrictions
No Children Under 12 unless Sibling of Infant
Hygiene and infection prevention
Outdoor Coats can be hung up near the Parents Sitting Room. We request that ALL Visitors use the Hand Gel on entry to the unit. Gel Dispensers are situated throughout the Unit including at each cot side. Hand Basins are situated in each room.
Parent accommodation
We have 1 Bedroom for parents of very sick infants or parents having to travel long distance. In addition to this we have some beds available for parents who wish to stay on the unit and for those preparing to take there baby home.
Parent facilities
We have a kitchen area with Tea/ Coffee facilities. In addition there is also a Kettle, Toaster, Microwave and Fridge. Parents are welcome to bring in their own food to store in the fridge. Next to the kitchen we have a sitting room with a Television and a small amount of play facilities for siblings who are visiting.
Mobile phone use
If possible refrain from using mobile phones in the Nurseries. Mobile Phones can be used on the Landing or in the Parent sitting room and Side rooms to make calls.
Telephone and computer access
The Trust now has WiFi available for a limited amount of time for all visitors to use. Unfortunately we don’t currently have computer access available.
Breastfeeding facilities and support
Electric Breast Pumps are available to use on the Unit. In addition we now have Electric Portable Breast Pumps to Loan to enable mums to continue to express while they are at home, please ask Staff for further details. All Staff are able offer support and advice.
Facilities for siblings
There is a playroom situated within the parents sitting/ waiting room. All children need to be supervised at all times.
Bereavement support
Bereavement Support Officer available and can refer for counselling in house if required.
Parent support group
Support is available via Neoangels Charity who will provide meal tickets so you can get something to eat in our canteen whilst visiting your baby please ask a member of staff to help you.
A neonatal playgroup is run locally twice a month once your baby is discharged.
Consultant(s) on the unit
Dr C Harikumar – Neonatal Consultant
Paediatric Consultants whom have weeks on call
Ward Matron
Janice Atkinson, works 8.30 to 4.30 Monday to Friday. Her office is opposite the main unit desk. Please feel free to come and discuss any concerns/issues with her at any time.
Medical Staff
We have a number of medical staff working on the unit. There will be a consultant available every morning on ward round, Doctors in Training and Advanced neonatal Nurse Practitioners whom are based on the unit 24 hours a day seven days a week.
Sisters/ Team Lead
We have four Sisters/Team leads who work on the unit. They wear a navy blue uniform. Please feel free to talk to any of the team leads about anything that is worrying or concerning you.
Staff Nurses
A team of Qualified Neonatal Nurses work on the Unit all with specific training. There is 3 Registered Nurse per shift day and night seven days a week. They were light blue uniforms and will introduce themselves to you each shift.
They are supported by a team of housekeepers who will clean and top up all the equipment on the unit.
Research Nurses
Alex Ramshaw
Infant feeding coordinator
Lorraine Spencer
Roz Nunn
Family centred care lead
Clare Hetherington
Danielle Hart
Community nursing team
Katy Quinn/Claire Flanagan
How to access the Unit
The Special Care Unit (Ward 23) is situated on the 2nd Floor Main Tower Block, lifts and stairs available to get to the second floor. Access to the Unit is gained through an Intercom System, please use the buzzer to alert staff to answer the door as the door is locked at all times and requires opening by staff once the have identified who you are.
Who to talk to if you have any concerns
Janice Atkinson- Ward Matron 01642 382923, any of our Team Leads/Sisters or nurses or Senior Clinical Matron Victoria Whitfield.
Talking to the medical team
You can discuss any concerns on the Ward Round or alternatively Time will be made available upon request.
Ward round
Daily Starting approximately 09:30am
Baby rest time
Quiet Time for Babies is 13:00-15:00 hours daily