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James Cook University Hospital

Marton Road, Middlesbrough TS4 3BW
01642 854872
01642 850850 (Switchboard)

Cashpoint machine
North Entrance and WHSmiths

Catering/refreshment facilities (in the hospital)
Hospital canteen serving hot food/ salads and sandwiches from breakfast to evening, ask staff on the neonatal unit for a voucher to purchase food at a discounted rate.

Other shops on site/nearby
Tesco, Aldi near by

Laundry facilities
Available within neonatal flat at Guisborough House, key required from staff.

Religious and spiritual support
All faiths can access religious/spiritual support via staff contacting hospital switchboard. There is a hospital chapel located at the North entrance to the hospital.

Patient Advocacy Liaison Service (PALS)
You can contact PALS by telephone or email 9-5 Monday – Friday; tel: 0800 0282451, email: pals@stees.nhs.uk

Interpreting services
Staff on the unit will arrange this as required.

Access to a midwife
Community midwives will visit mums who are resident in the neonatal accommodation.

By car

Nearest car park
Visitor car parking is located opposite the women and children’s entrance. As you enter the hospital grounds you will see Accident and Emergency to your left, follow the road to the right, cross the round a bout and car park is immediately on left. Take ticket from machine on entry and pay on departure. Car parks V1 and V2 are closest to the unit.

Car parking charges
Reduced cost parking ticket available, please ask staff on unit for a form. £9.70/ month or £21.20/3 months, plus a £10 refundable deposit.

By bus

Nearest bus stop
Directly outside hospital

By train

Nearest railway station
Within hospital site (James Cook) or Middlesbrough railway station

Bus and Train timetables are available from the travel link office (opposite Costa)

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Visiting information

Visiting policy
Parents can visit anytime, there are no restrictions.

Siblings
Can visit at any time with parents.

Grandparents
Can visit at any time, grandparents can visit without parents being present, but they cannot bring any other visitor to the unit with them to visit the baby.

Family and Friends
Can visit anytime but a parent must be present.

Number of visitors
2 visitors per space, waiting room on unit.

Restrictions
No children, other than siblings, allowed on to the unit under 16 years.
Only parents can be present during ward round, any other visitors including grandparents will be asked to leave the room during the ward rounds.

Hygiene and infection prevention
Please wash your hands and use the hand gel on entry to the unit and wash and gel your hands as you enter the room where your baby is being cared for. Remove any watches or jewellery, other than a wedding ring please before visiting your baby. Please keep your arms free of clothing/jewellery below your elbow.

You can securely store your bags in lockers, operated with a £1 coin (returnable).

Neonatal unit facilities

Parent accommodation
There are 4 bedrooms for parents to use located close to the Unit, these rooms have a shared kitchen, bathroom and sitting area. Each bedroom has its own key. Priority for these flats will be given to families who live outside of the area.

We also have 3 other parent bedrooms with shared facilities (including laundry facility) on the hospital site; however these are approximately a 10 minute walk. There is car parking facilities at this accommodation. We may require you to move to this accommodation following a short stay in the flats located closer to the unit. Staff will discuss the accommodation with you on the unit. All accommodation is free of charge.

If all of the Neonatal accommodation is in use, we will endeavour to find you accommodation, free of charge, in other areas of the organisation.

Parent facilities