SIGN IN TO MyRexall

PHARMACY

PRESCRIPTION REFILLS

STORE LOCATOR 01

WEEKLY FLYER

DEALS

CLINIC LOCATOR

SHOPPING LIST

SETTINGS

MY PROFILE

COMMUNICATION PREFERENCES

SECURITY PREFERENCES

MEDICATION RECORD

TRANSFER PRESCRIPTIONS

  • MAP

  • LIST

  • DETAIL

  • ROUTE

  • WEEKLY FLYER

  • REFILL

  • SEARCH

  • FILTER

  • MY STORE

  • MAP

  • LIST

  • DETAIL

  • SEARCH

  • FILTER

  • MY CLINIC

  • ROUTE

About Pharmacy
Refill by Prescription Number

Refill your prescription by providing your prescription number, date of birth and refill location. Use your prescription label to ensure you are providing the correct information.


Refill Using MyRexall

Access your Medication Record through your MyRexall account. Select the prescriptions that are ready to be refilled.


Transfer Prescription by Form

Transfer your prescriptions from another pharmacy or between Rexall or Rexall Pharma Plus locations by using our mobile request form. Simply enter your patient information, transferring pharmacy location, the Rexall pharmacy location you are transferring to and which prescriptions you would like transferred.


Transfer Prescription using MyRexall

Transfer your prescriptions to Rexall using your MyRexall account. Simply request to transfer your prescriptions to the Rexall store that is connected to your MyRexall account. Complete the required information on the form: transferring pharmacy information and the prescriptions you would like transferred.


Medication Record

Having your Medication Record as a part of your MyRexall account allows you to view and manage your active prescriptions.


Close

PHARMACY

SIGN IN TO MyRexall

  • * Required
    Remember Me
    Sign in to MyRexall

RESET YOUR PASSWORD

  • * Required

    To reset your password, please enter the email address on file with your account.

    Security Question

    Answer the security question below to verify this is your account.



    Submit

SHOPPING LIST

+
MANAGE LIST
About Medication Record

Having your Medication Record as a part of your MyRexall account allows you to view and manage your active prescriptions.


What does Hold mean?

Hold means a prescription was brought in to the pharmacy, but you as a patient may not want to have it filled right away, as you may have supplies remaining from a prior prescription fill (eg. too soon to fill). Therefore it is put on hold and filed to be filled at a later date.


What does PA mean?

PA means a partial amount of your prescription is available for refill.


Close
Refill Using MyRexall

Access your Medication Record through your MyRexall account. Select the prescriptions that you would like to refill.


What does Hold mean?

Hold means a prescription was brought in to the pharmacy, but you as a patient may not want to have it filled right away, as you may have supplies remaining from a prior prescription fill (eg. too soon to fill). Therefore it is put on hold and filed to be filled at a later date.


What does PA mean?

PA means a partial amount of your prescription is available for refill.


Close

MEDICATION RECORD

If your prescription is not on the list, please click below.

Refill a Prescription Manually

TRANSFER PRESCRIPTIONS

TERMS OF USE

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE REXALL.CA, REXALL PHARMA PLUS MYREXALL ACCOUNT WEBSITE, THE REXALL PHARMA PLUS MOBILE APPLICATION OR THE REXALL PHARMA PLUS MYREXALL ACCOUNT SOFTWARE APPLICATION FOR MOBILE DEVICES. BY USING THE WEBSITES OR THE APPLICATIONS, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE AND AGREE TO THE TERMS OF THE REXALL PHARMACY GROUP LTD. ONLINE PRIVACY STATEMENT. PLEASE READ THESE TERMS OF USE CAREFULLY.


LAST UPDATE: August 12, 2016


The Terms of Use set out below govern your use of any website or mobile application maintained by Rexall Pharmacy Group Ltd., affiliates of which are operators of retail pharmacies in Canada. These Terms of Use cover the Rexall.ca website and Rexall Pharma Plus MyRexall Account Website (the “Sites”), and the Rexall Pharma Plus Mobile Application, and the Rexall Pharma Plus MyRexall Account Software Application for Mobile Devices (the “Applications”), and any other websites and applications that may be developed in the future.


For the purposes of these Terms of Use, unless stated otherwise, all references to “Rexall” include Rexall Pharmacy Group Ltd., as well as its affiliates Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., and each of their respective agents, representatives and third party service providers, and each of their respective affiliates.


You are entitled to have access to the Sites and the Applications because you are a customer of one of the retail pharmacies operated by Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd. Through the Sites and the Application, you will be able to access your prescription history and other personal health information that has been collected and generated by your pharmacist. Policies concerning the use of your personal information are set forth in the Rexall Pharmacy Group Ltd. Online Privacy Statement.


ACCOUNT


In order to access certain areas of the Sites and Applications, you were provided with a Personal Access Code (PIN). If you enroll in the Rexall Blood Pressure Tracker Program powered by PharmaSmart (“BP Tracker Program”), you were provided with a Blood Pressure Check Card (“Card”), which has a Unique Access Code (UAC) You agree to be responsible for maintaining the confidentiality of your PIN, UAC and any other account identifiers which you choose or are assigned to you, as a result of any registration with the Sites or Application. Further, you will promptly notify Rexall Pharmacy Group Ltd. (using the contact information at the end of these Terms of Use) of any unauthorized use of your PIN, UAC or account.


If you choose to share your PIN, UAC or other account identifiers with your caregiver or other person who will manage your personal account on your behalf, you are responsible for all actions taken by such person with respect to the use of your account. The person with whom you share your PIN/UAC/account identifiers will have full access to your personal account and will be able to modify your account and make requests to Rexall through your account. Rexall will assume that any modifications to your account and any requests made to Rexall (for example, to transfer or refill your prescription) are being made by you or on your behalf by an authorized individual. REXALL WILL NOT BE LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH, YOUR DISCLOSURE OF YOUR PIN, UAC OR ACCOUNT IDENTIFIERS OR THE USE OF THE SITES OR APPLICATIONS BY A PERSON WHOM YOU AUTHORIZE TO ACCESS YOUR PERSONAL ACCOUNT.


All references to your use of the Sites and Applications in this Terms of Use or in the Privacy Statement apply to the use of the Sites and Applications by a person whom you authorize to access your personal account.


In registering for a personal account, you will be providing Rexall with personal information about yourself. You authorize Rexall to collect and use all information provided by you in connection with your registration for and your use of the Sites and Applications in order to administer, maintain and improve their functioning. Your personal information will be disclosed to Rexall and to agents and/or third party services providers of Rexall Pharmacy Group Ltd., Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., that are responsible for the administration and maintenance of the Sites and Applications. If you register for the BP Tracker Program, your personal information will also be collected and used by Pharma-Smart International, Inc. (“PharmaSmart”) as further described in our Privacy Statement. REXALL WILL NOT BE RESPONSIBLE FOR THE ACCURACY, MAINTENANCE OR USE OF ANY INFORMATION YOU PROVIDE, NOR BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH, YOUR PROVISION OF ANY INFORMATION TO REXALL THROUGH THE USE OF THE SITES OR APPLICATIONS.


USE OF SITES AND APPLICATION


The Sites and Applications are intended for Canadian residents who are over 18 years of age only. By accessing these you represent that you are at least 18 years of age, and you agree to use the information contained on the Site and accessed through the Applications in accordance with all applicable local, provincial, national or international laws and regulations.


ACCESS TO PRESCRIPTION HISTORY AND OTHER PERSONAL INFORMATION


Through the Sites and the Applications, you will be able to access your prescription history and other personal health information that has been collected and generated by your pharmacist. You can also use the online services to transfer your prescription to or between Rexall, Pharma Plus or Rexall Pharma Plus pharmacies, and to request a refill to your prescription.


If you enroll in the BP Tracker Program, you can record, track and access your blood pressure measurements and certain other personal information on the Sites and Applications, such as your glucose and cholesterol levels and your weight/BMI. This personal information, as well as personal information obtained using the PharmaSmart-owned blood pressure kiosks (available at certain Rexall, Pharma Plus and Rexall Pharma Plus pharmacies) is visible on the Sites and Applications and by all pharmacists practicing at the pharmacy where the Card has been registered. You will also have the option of receiving email/text message reminders and notifications relating to the BP Tracker Program, for example, reminding you check your blood pressure and indicating that a new measurement has been added to your profile. Access to your personal information is being provided for general informational and record-keeping purposes, to permit you to request a refill or transfer of your prescription or to permit you to provide your personal health information to physicians and other health care professionals and for intervention by your pharmacist to offer certain patient services. The personal information that you can access does not, nor is it intended to be construed as medical, legal, or other professional advice, opinion or represent your comprehensive or complete medical history.


Rexall does not recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on the Sites or in association with the Applications.


YOU ACKNOWLEDGE AND AGREE THAT PHARMASMART?S PRODUCTS AND SERVICES, TO THE EXTENT INCORPORATED IN THE BP TRACKER PROGRAM OR OTHERWISE, ARE MADE AVAILABLE TO REXALL “AS IS” AND WITHOUT ANY REPRESENTATIONS OR WARRANTIES WHATSOEVER, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.


THE CONTENTS OF THE SITES AND THE APPLICATIONS ARE NOT INTENDED TO REPLACE OR SUBSTITUTE THE ADVICE OF YOUR PHYSICIAN, YOUR PHARMACIST OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL. YOU SHOULD SPEAK TO YOUR PHARMACIST OR YOUR OTHER OWN HEALTHCARE PROFESSIONALS, WHO ARE THE BEST SOURCE OF INFORMATION REGARDING YOUR HEALTH-RELATED QUESTIONS. ABSOLUTELY NO INFORMATION CONTAINED OR ACCESSIBLE THROUGH THE SITES OR THE APPLICATIONS SHOULD BE CONSTRUED AS TAKING THE PLACE OF YOUR PHYSICIAN'S OR OTHER QUALIFIED HEALTHCARE PROFESSIONALS? ADVICE. REXALL IS NOT RESPONSIBLE FOR ANY RELIANCE OR DECISIONS MADE BY YOU BASED ON THE INFORMATION AVAILABLE ON OR THROUGH THE SITES OR THE APPLICATION.


DO NOT USE THIS INFORMATION TO DIAGNOSE OR TREAT A MEDICAL CONDITION OR HEALTH PROBLEM. YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING THAT YOU HAVE SEEN ON THE SITES OR THROUGH THE APPLICATIONS.


IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.


IF YOU BELIEVE THAT THERE IS AN ERROR IN YOUR PERSONAL INFORMATION, INFORM YOUR PHARMACIST OF THIS ERROR IMMEDIATELY.


NON-PERSONAL INFORMATION


All material available through the Sites or the Applications including, but not limited to, pictures, illustrations, designs, icons, text, audio clips, video clips, names, trade-marks, trade names, product and clinical information, software and logos (collectively, the "Content") and all intellectual property rights therein, are owned, controlled, or licensed by Rexall or other individuals or organizations and are protected by worldwide intellectual property laws. You may use Content for your personal use for non-commercial purposes but no modification or further reproduction of Content is permitted. The Content may not otherwise be copied, downloaded, reproduced, deleted, modified, republished, retransmitted, displayed, or used to create derivative works or performances without the express written permission of Rexall Pharmacy Group Ltd. or the respective owner of such Content, as applicable. All other rights reserved. Except as expressly provided above, nothing contained herein shall be construed as conferring upon you any license or right in the Content.


Names, trademarks, trade names, trade dress, logos and products of Rexall are protected by trademark laws and may not be used for advertising or publicity purposes, or to indicate any affiliation with or endorsement by Rexall, except with the express written permission of Rexall Pharmacy Group Ltd. Other product, service and company names mentioned on the Sites or the Applications are for identification purposes only and may be trademarks of their respective owners.


COPYRIGHT


All software and technology used on the Sites or the Applications is the property of or licensed by Rexall and protected by Canadian and worldwide copyright laws. The Content may only be used for promotion or selling purpose with the written consent of Rexall Pharmacy Group Ltd. or the respective owner. Any use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Content is strictly prohibited. Reverse engineering and data-mining of the services offered through the Sites and Applications are serious offenses and legal action will be taken against any violation.


All copyright and other intellectual property rights associated with the BP Tracker Program are owned by PharmaSmart and licensed to Rexall, and are protected from unauthorized copying and dissemination by copyright law, trademark law, international conventions and other intellectual property laws.


RESTRICTIONS


While using the Sites or the Applications, you agree not to: (i) interfere with other users' use of the Sites or the Applications; (ii) transmit any files which may contain viruses, or other contaminating or destructive properties; (iii) post or transmit material for advertising or commercial purposes; (iv) impersonate or misrepresent your affiliation with any person or entity; (v) post or transmit any content which may injure, disparages or constitutes defamation or libel of any third party; or (vi) post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that constitutes or encourages criminal conduct or that violates any law.


Rexall reserves the right to take any steps it deems necessary to prevent or restrain any unauthorized or prohibited access or use of the Sites or the Applications, including without limitation, taking legal action, or suspending or terminating your access without notice.


DISCLAIMER OF WARRANTIES


THE SITES AND THE APPLICATION, INCLUDING ANY PERSONAL INFORMATION ACCESSED THROUGH THE SITES OR THE APPLICATION, OR ANY OTHER CONTENT MADE AVAILABLE ON OR THROUGH THIS SITE, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REXALL EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS, IMPLIED OR COLLATERAL, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.


REXALL DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY PERSONAL INFORMATION OR ANY OTHER CONTENT ACCESSED THROUGH THE SITES OR THE APPLICATION. INFORMATION THAT IS PERIODICALLY UPDATED MAY NOT BE CURRENT AT THE MOMENT YOU VISIT THE SITES OR USE THE APPLICATIONS AND MAY CONTAIN ERRORS.


REXALL MAKES NO WARRANTY THAT THE SITES OR THE APPLICATIONS WILL MEET YOUR REQUIREMENTS; THAT THESE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; THAT MESSAGES OR REQUESTS WILL BE DELIVERED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SITES OR APPLICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.


YOUR USE OF THE SITES, THE APPLICATIONS AND THE CONTENT IS AT YOUR SOLE RISK. YOU ARE RESPONSIBLE FOR VERIFYING ANY PERSONAL INFORMATION OR OTHER CONTENT BEFORE RELYING ON IT. FOR GREATER CERTAINTY, YOU AGREE THAT ALL RISK ASSOCIATED WITH THE USE OF, OR RELIANCE ON, ANY PERSONAL INFORMATION OR CONTENT OF THE SITES OR THE APPLICATIONS, RESTS WITH YOU. YOU FURTHER AGREE THAT REXALL WILL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH YOUR USE OF, OR RELIANCE ON, ANY PERSONAL INFORMATION OR CONTENT OF THE SITES OR THE APPLICATIONS.


NO LIABILITY


IN NO EVENT WILL REXALL BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SITE OR THE APPLICATIONS, ANY WEBSITES LINKED TO THE SITES, THE CONTENT OF THE SITES OR THE PERSONAL INFORMATION ACCESSIBLE ON THE SITES OR THROUGH THE APPLICATIONS OR SITES LINKED TO THE SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL REXALL OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITES AND THE APPLICATIONS BE LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR ANY DESIGN MADE OR ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON THE PERSONAL INFORMATION ACCESSIBLE OR CONTENT PROVIDED THROUGH THE SITES AND THE APPLICATIONS.


INDEMNIFICATION


You agree to defend, indemnify and hold harmless each of Rexall Pharmacy Group Ltd., Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., their respective affiliates, officers, directors, employees, agents, representatives and service providers, including all third parties mentioned on any of the Sites, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: (a) your breach of these Terms of Use; (b) your access to, use of or reliance upon the Sites or the Applications, your personal information that is accessible through the Sites or the Applications, or the Content of the Site or the Applications; or (c) your infringement of any intellectual property or privacy rights of any person.


GENERAL


The Sites and the Applications are owned and operated by Rexall Pharmacy Group Ltd. and administered by its third party service providers. These terms and conditions contained herein represent the entire agreement between Rexall and you. By using the Sites or the Applications, you agree that any disputes arising from your use of the Sites or the Applications shall be governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable in the Province of Ontario. You agree not to raise conflict of laws principles in an attempt to defeat the application of these laws and you expressly consent to the exclusive forum, jurisdiction and venue of the courts of Ontario and/or the Federal Court of Canada.


The section titles are for convenience only and have no legal or contractual effect.


If you have any questions about these Terms of Use, please contact Rexall Pharmacy Group Ltd. at Toll-free: 1-877-378-4100 or click here to contact us. You can also contact Rexall Pharmacy Group Ltd. by mail at:


Corporate Home Office
Rexall Pharmacy Group Ltd.
5965 Coopers Ave.
Mississauga, Ontario
L4Z 1R9


Close
PRIVACY POLICY
  • REXALL PHARMACY GROUP LTD PRIVACY STATEMENT


    LAST UPDATE: August 12, 2016


    Rexall Pharmacy Group Ltd. (“Rexall”) and its banner pharmacies, including Pharma Plus, Rexall™ and Rexall™ Pharma Plus respect the privacy rights of our customers and employees and are committed to protecting the personal information that we collect from you. We have adopted this Privacy Statement to guide how we collect, use and disclose the information you provide to us. Specifically, this Privacy Statement has been developed so that you can learn more about the policies and practices that we have developed to safeguard personal information, and to better understand our relationships with the third parties who may have access to this information.


    This Privacy Statement applies to the collection, use and disclosure of personal information in the course of all commercial dealings with Rexall, including pharmacy and retail services and applies to the use of any website or mobile application maintained by Rexall, affiliates of which are operators of retail pharmacies in Canada. Websites include the Rexall.ca website, the MediTrust.ca website and Rexall Pharma Plus MyRexall Account Website (the “Sites”), and the Rexall Pharma Plus Mobile Application, and the Rexall Pharma Plus MyRexall Account Software Application for Mobile Devices (the “Applications”), and any other websites and applications that may be developed in the future.


    For the purpose of this Privacy Statement, unless stated otherwise, all references to “Rexall” or “we” include Rexall Pharmacy Group Ltd.., as well as its affiliates and subsidiaries that are operators of retail pharmacies in Canada (and that provide pharmacy services to the MediTrust home delivery program).


    Personal Information


    Personal information is information about an identifiable individual, for example, their name, date of birth and email address. Personal information also encompasses personal health information, such as your medical records and other information about your health and your prescriptions, that has been collected or generated by your pharmacist.


    Consent


    You agree that we may collect, use and disclose your personal information in accordance with this Privacy Statement.


    Rexall will collect, use and disclose personal information without your consent only in limited circumstances as permitted by law. There have always been, and may continue to be, instances where we may collect, use and disclose your personal information without your consent. These instances are permitted under privacy legislation in order to ensure that the consent requirement is not a hindrance to your health and safety. For example:


    - personal information may be collected without consent where the collection is clearly in the interest of the individual and consent cannot be obtained in a timely way; 


    - personal information may be used without consent where it is used for the purpose of acting in respect to an emergency that threatens the life, health or security of an individual; and 


    - personal information may be disclosed without consent where the disclosure is made to a person who needs the information because of an emergency that threatens the life, health or security of an individual.


    Other than described directly above, we will not collect, use or disclose your personal information for new purposes, unrelated to the purposes described in this Privacy Statement, without first obtaining your prior consent.


    If you choose to later withdraw your consent to allow us to collect your personal information, we will still be obliged to comply with all the provincial laws that require us to keep records relating to the medication that we dispense to you. If you chose to not give us consent to disclose certain personal information, we may not be able to provide you with the full range of pharmacy services. For example, if you indicate to the pharmacy staff that you do not consent to communications with your insurance company, you may be required to pay for your prescription and send the information required for reimbursement directly to your pharmacy benefits plan.


    Information We Collect


    Rexall collects personal information for various purposes, including to:


    • provide healthcare related services;
    • process payments;
    • communicate with individuals involved in your care or the payment of your care;
    • provide health-related education communications;
    • communicate products and services;
    • provide loyalty programs, contests, promotions and other non-pharmacy related activities; and
    • manage the business
     

    Rexall will inform you, when requested, as to why we must collect any of your personal information before the information is collected.


    (i) Information We Collect In Pharmacies


    When you first visit one of our banner pharmacies, your personal information will be collected in order to establish your record. Types of information we collect include (but is not limited to), prescription information (e.g. patient, medication and prescriber information), health information (e.g. allergies and medical conditions) and insurance information. Upon request, the pharmacist or one of their pharmacy staff will provide you with information on why your personal information is required and to whom they must disclose it in order to provide you with pharmacy services. 


    There may be times when you want us to share prescription-related information with a family member or authorized representative or, alternatively, to specifically restrict with whom we may share the information. We will comply with your request upon notification by you. For example, if you would like to have special provisions made for the pick-up or delivery of your prescription, we will follow your instructions upon your request. We will maintain a record of your instructions. Simply contact your pharmacy and they will be pleased to update this information.


    (ii) Information We Collect Online


    With respect to the Sites and Applications, in addition to the personal information that you provide to us with your account registration and the personal information that has already been collected by your pharmacist, we have access to the following categories of information regarding you and your visit to the Sites. Only some of these categories of information identify you directly, but each category offers some information about your interests and activities that could be used to make inferences about you.


    IP Address. We record the Internet Protocol (IP) address of your computer when you visit the Sites. The IP address does not identify you personally, but it allows us to maintain communications with you as you move about the Sites.


    Cookies. We also collect information about your use of the Sites through cookies and similar technology. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep track of your interests and preferences and recognize you as a return visitor to the Site. Cookie technology allows us to collect "clickstream" data, which is not personally identifying information, but which reflects your activities on the Site, including your interest in certain healthcare conditions. A cookie does not collect or keep your name or other personal identifying information, but when you revisit the Site the cookie allows us to bring you the content and features likely to be of greatest interest to you based on your previous activities on the Site.


    In addition to the personal information collected on the Sites regarding you and your visit to the particular Site, we may collect and use the geo-location information from your use of the Sites or Applications. This means that when you use the Applications, we may use GPS or similar technology to determine your current location. Your geo-location services can be turned off for the Applications either in your mobile device settings and/or within the Applications.


    We will limit the collection of your personal information to that which is required to accomplish the purposes for which it is being collected. For example, if the purpose of the collection is to enable a pharmacy to submit a drug benefit claim to an adjudicator or benefit manager for payment, the pharmacy will only collect from you the information required to submit the claim.


    Additional information regarding certain types of information collected online can be found below


    Access to Your Personal Information


    You have the right to access, update, and correct your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request to access, update and correct inaccuracies in your personal information that we have in our custody or control by contacting us at Toll-free: 1-877-378-4100 or sending an email to privacyofficer@rexall.ca. We may request certain personal information for the purposes of verifying the identity of any individual seeking access to their records.


    To find out what information your pharmacist has about you, contact them in person or in writing. In most instances, they will respond to your request within 30 days. If you have any concerns about the access provided to you, or if you wish to amend the information, you are encouraged to discuss it with your pharmacist, who will be pleased to assist you.


    Through the Sites and the Applications, you will be able to access your personal information that has been collected and generated by your pharmacist. In order for you to access your personal information through the Sites or the Applications, it must be shared between your pharmacist and Rexall.


    By using the Sites or the Applications, your personal information will be disclosed by your pharmacist to Rexall, and Rexall will collect, use and disclose of your personal information in order to maintain and provide you with access to your personal information through the Sites and/or Applications.


    How We Use and When We Disclose Your Information


    Rexall uses personal information for a number of purposes, including as described below:


    Treatment: We may use your personal information to provide you with pharmacy or health-related services. We may use your information to co-ordinate care with other pharmacies and health care providers as we have always done in the past. Examples include filling your prescription or speaking to your doctor regarding your prescription for clarification purposes. In order to provide you with quality health care and in compliance with existing federal and provincial legislation, we keep a record of the medications dispensed to you at our pharmacy. We also include in our records any relevant health information that we require to ensure that you are not given, or advised to take, a medication that is not appropriate for you.


    Payment: We may use and disclose your personal information in order to receive payment for the drugs you receive. For example, we need to give information about prescriptions we have filled for you to your health plan, to obtain payment.


    Communication with individuals involved in your care or payment for your care: Health professionals such as pharmacists, using their professional judgment, may disclose to your health care designate any personal information that is directly relevant to your designate's involvement in your care or payment for your care.


    Health-related educational communications: We may contact you to provide refill reminders such as our e-Fill e-mail reminders or information about treatment alternatives, events in our stores, or other health-related benefits and services that may be of interest to you. We may also contact you about store openings or closings in your area.


    Communication about products and services: We may use and disclose your personal information to tell you about or recommend possible treatment options or alternatives, or to tell you about health-related benefits or services that may be of interest to you.


    Non-pharmacy Services and Products: We may collect your personal information in relation to non-pharmacy related services and products, including loyalty programs, contests, promotions.


    Law Enforcement: In certain limited circumstances, we may be called upon to release your personal information in response to a court order, subpoena, search warrant, law, or regulation. We plan to cooperate in responding to such requests, taking appropriate measures to ensure that the requester understands the sensitive nature of the personal information that they may receive. We also reserve the right to cooperate with law enforcement authorities in investigating and prosecuting users who violate our Terms of Use, or other rules or engage in behavior that is illegal or harmful to other users of the Sites/Application.


    Product Reports: If you contact us regarding your experience in using one of our products, we may use the information you provide in submitting reports to Health Canada, and as otherwise required of us by law. We also may use the information to contact your pharmacist or prescribing physician to follow up regarding an unexpected event involving use of a product purchased at a Rexall, Pharma Plus or Rexall Pharma Plus pharmacy.


    Online Pharmacy Services: Rexall offers a number of online pharmacy services. We have outlined some of these services in greater detail, to describe how your personal information is collected, used and disclosed in these contexts:


    (i) Online Prescription Refill


    The Online Prescription Refill service allows you to request a refill of a prescription from the same Rexall, Pharma Plus or Rexall Pharma Plus pharmacy from which it was originally dispensed and where refills remain (or where, in some provinces, a pharmacist is permitted to authorize refills) and may be refilled by law. The use of the Online Refill tool requires the collection, use, disclosure and transmission of personal information across computer systems and networks. In light of the inherent nature of the Internet, we cannot guarantee that this information: (i) will be transmitted securely; (ii) will be error- or defect-free; or (iii) will not be improperly accessed or used by third parties. You are submitting this information over the Internet to us at your own risk.


    Your request for a prescription refill will be transmitted to the pharmacy location you have indicated. Once the pharmacy has received the request, it will be handled in the same manner as all refill requests, at all times being subject to the dispensing pharmacist's professional judgment and ethical responsibilities.


    By submitting the prescription information (and other required information), our representatives (including a pharmacist or a pharmacy technician or assistant) will have access to your personal information.


    In order to properly dispense a prescription and for your health and safety, the pharmacy may have to contact (without limitation):


    • the prescribing professional to discuss the refill request and your medication history and medical conditions;
    • your health insurance provider in order to properly process your benefits (if applicable); and/or
    • such other persons or entities as may be required in order to properly process your prescription refill request.
     

    In the course of such discussions, your personal information may be disclosed to the persons noted above.


    (ii) Online Prescription Transfer Requests


    The Online Prescription Transfer service allows you to transfer your prescriptions from another pharmacy to a Rexall, Pharma Plus or Rexall Pharma Plus pharmacy, or between Rexall/Pharma Plus/Rexall Pharma Plus pharmacies. The use of this service requires the collection, use, disclosure and transmission of personal information across computer systems and networks. In light of the inherent nature of the Internet, we cannot guarantee that this information: (i) will be transmitted securely; (ii) will be error- or defect-free; or (iii) will not be improperly accessed or used by third parties. You are submitting this information over the Internet to us at your own risk.


    Your request for a prescription transfer will be transmitted to the pharmacy location you have indicated in your request. Once the pharmacy has received your prescription, it will be handled in the same manner as all prescriptions, at all times being subject to the dispensing pharmacist's professional judgment and ethical responsibilities. By using this service, our representatives (including a pharmacist or a pharmacy technician or assistant) will have access to your personal information.


    In order to properly transfer and/or dispense a prescription and for your health and safety, the pharmacy that you have transferred your prescription to may have to contact (without limitation):


    • the prescribing professional to discuss the transfer request and your medication history and medical conditions;
    • your health insurance provider in order to properly process your benefits (if applicable); and/or
    • such other persons or entities as may be required in order to properly process your prescription transfer request.
     

    In the course of such discussions, your personal information may be disclosed to the persons noted above.


    (iii) Rexall Blood Pressure Tracker, powered by PharmaSmart (“BP Tracker Program”)


    Through the Sites and Applications, you can access the BP Tracker Program, which will allow you to record, track and access your blood pressure measurements and other personal information (for example your glucose and cholesterol levels and your weight/BMI).To access the BP Tracker Program, you will need to register your Blood Pressure Check Card (“Card”) on the Sites and Applications by entering the Unique Access Code (“UAC”) found on the Card, along with other personal information.


    You can also record your blood pressure measurements at certain Rexall, Pharma Plus, Rexall Pharma Plus pharmacies with your Card, using the PharmaSmart Blood Pressure Kiosks (“Kiosks”). The Kiosks are owned and operated by Pharma-Smart International Inc. (“PharmaSmart”).


    The blood pressure data and results obtained from the Kiosks are processed and maintained in a database managed by PharmaSmart. Further, any information, including personal information, that you record in the BP Tracker Program through the Sites and Applications is also processed and maintained by PharmaSmart, in order to provide you with these services on behalf of Rexall. More information regarding Rexall?s relationship to third parties service providers, such as PharmaSmart, is contained below.


    The personal information obtained through your use of the Kiosks or through the BP Tracker Program portion of the Sites and Applications will be accessible by all pharmacists practicing at the pharmacy where the Card has been registered, and will be shared with Rexall, PharmaSmart, and other third party service providers that manage the Sites and Applications and perform services in relation to the BP Tracker Program on behalf of Rexall.


    Once enrolled, your personal information relating to the BP Tracker Program will be accessible to a pharmacist any time he/she accesses your patient profile. Should your blood pressure readings fall outside the target range, the pharmacist will be alerted to this fact when he/she views your patient profile at the time you receive prescription services. Based on this information, your pharmacist may provide you with certain patient services and information, including providing a consultation and information on hypertension/hypotension, as applicable.


    Your pharmacist may also follow-up with your health care practitioner. In the course of such discussions, your personal information may be disclosed.


    If you choose to subscribe to email/text message reminders or notifications relating to the BP Tracker Program, these communications may be sent to you by PharmaSmart or by one of our other third party service providers.


    Sites and Applications: We use the information about your use of the services, applications and activities on the Sites and the Applications to monitor user traffic patterns and try to analyze what our users prefer so that we can design better services, applications and activities for you. The personal information that you provide may be used to create applications and services tailored to your interests and preferences.


    In a bit more detail:


    Personal Information. We will use the personal information you give us to send you an email confirming your registration with the Sites and to respond to questions from you. Some areas of Sites or the Applications may require you to submit information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers and order processing) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed at each information collection point of what personal information is required and what information is optional. We will use your personal information to communicate with you about our products and services if you have indicated that we may do so.


    IP Address. In addition to using the IP address of your computer to maintain communications with you as you move about the Sites or the Applications, we also may use your IP address to personalize content provided on the Sites or the Applications. We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use when connecting to our Sites and administer and improve the Sites. We retain IP addresses, and we retain them together with personally identifying information.


    Cookies. We use the data we obtain through the use of cookies to customize your Sites and Applications experience by anticipating the information and services that may be of interest to you. We also analyze the information collected with cookie technology to help us improve the functioning of the Sites and Applications by monitoring traffic in popular areas and to modify the services and information we provide to meet customer demand. We will link the clickstream data available to us through the use of cookies to the personal information that you may choose to provide elsewhere on the Sites and the Applications. We use the information we collect through the use of cookies for our business purposes, including operation of the Sites and the Applications, as well as research and product analyses to help us better market our products. Your browser software can be set to reject all cookies, but if you reject our cookies certain of the functions and conveniences of the Sites or the Applications may not work properly. Cookies and similar technologies are how we ensure that we can promptly retrieve and deliver the information to you when you use the Sites and the Applications.


    Geo-location. We may use geo-location information collected with GPS or similar technology via the Sites or the Applications in order to display a list or map with nearby Rexall, Pharma Plus, Rexall Pharma Plus pharmacy locations and contact information and the applicable services available to you. We will not share your current location with any third party.


    Our Relationship to Third Parties


    We have relationships with different agents and third party service providers, including PharmaSmart, who help us provide services to you, administer our business, including designing, maintaining and improving the Sites, the Applications, our systems and our computer security. We also use third parties to analyze data collected on the Sites and the Applications. We will not disclose your personal information to anyone other than our employees, our affiliates, our agents and those third parties that require such information in order to help us provide services to our and administer our business, including administering and maintaining the Sites and the Applications. When we allow a third party service provider to have access to your personal information, they will only be permitted to take it or use it for purposes that are consistent with this Privacy Statement.


    We will not transfer your personal information outside of Canada.


    In addition, we may disclose your personal information in connection with the sale, assignment, reorganization or other transfer or change of corporate control of our business, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Statement.


    Your personal information may be de-identified and in some cases aggregated with de-identified information from other Rexall customers. This de-identified information will be used to assess various factors, including trends in patient health, and adherence and compliance rates, which are useful to understand and improve upon health care services and delivery. This de-identified data may be provided to third parties for these purposes. You cannot be personally identified from the de-identified data. Rexall will never disclose personal information to third parties except as set forth herein.


    Our Security Measures


    We are committed to protecting the security of your personal information. We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use your personal information and have clearly defined internal policies and practices. We apply security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.


    Your personal information is stored on our database servers or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Statement. We have implemented technological measures to prevent individuals from accessing personal information without authorization. Data centers are designed to be physically secure and protected from unauthorized access by unauthorized persons.


    Although we will make reasonable efforts to protect personal information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk that an unauthorized third party could find a way to thwart our security systems. Where you use passwords, ID numbers, or other special access features, it is your responsibility to safeguard them.


    Information Applicable to Online Activities


    The Sites and Applications are intended for users who are over 18 years of age. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, the Sites or the Applications.


    If you choose to use certain features of the Sites or the Applications, you are required to establish a personal profile and register a personal account. To do so, you will need to input certain personal information into the Sites or the Applications which will be cross-checked and verified against your records maintained by your pharmacist. This registration information is used to provide and otherwise administer the Sites and Applications, and the services offered to users.


    There may be links from our Sites or the Applications to other websites; note that this Privacy Statement applies only to our Sites and Applications and not to websites of other companies or organizations to which our Sites or Applications may be linked. You must check on any linked websites for the privacy policy that applies to that website and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked website. These links to third party websites are provided as a convenience and are for informational purposes only. Rexall does not endorse, and is not responsible for, these linked websites.


    Retention of Personal Information


    In order to provide you with quality health care and in compliance with existing federal and provincial legislation, we keep a record of the medications dispensed to you or services provided to you at our pharmacy. We also include in our records any relevant health information that we require to ensure that you are not given, or advised to take, a medicine that is not appropriate for you. We will retain your personal information for the period of time that is required by law (we have to keep prescription files for a designated number of years even though the individual may no longer be a customer). When your personal information is no longer required, it will be destroyed or depersonalized.


    Changes in Our Privacy Statement


    If we alter our Privacy Statement, any changes will be posted on this webpage so that you are always informed of the personal information that we collect about you, how we use it and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of our current policies.


    BY SUBMITTING PERSONAL INFORMATION TO REXALL, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY STATEMENT. BY USING THE SITES OR THE APPLICATIONS, YOU ALSO ACCEPT THE TERMS OF USE POSTED ON THE SITES.


    If you have any questions about the Privacy Statement or the handling of your personal information, please contact Rexall Pharmacy Group Ltd.. at Toll-free: 1-877-378-4100 or send an email to privacyofficer@rexall.ca to contact us. You can also contact us by mail at:


    Privacy Officer
    Mona Sabharwal
    Rexall Pharmacy Group Ltd.
    5965 Coopers Ave.
    Mississauga, Ontario
    L4Z 1R9


    For more information on your privacy rights, you may also contact the Federal Privacy Commissioner at:


    Office of the Privacy Commissioner of Canada
    112 Kent Street
    Place de Ville
    Tower B, 3rd Floor
    Ottawa, Ontario
    K1A 1H3


    Or your provincial office of the Information and Privacy Commissioner for more information.

Close
About Transfer Prescriptions

Transfer your prescriptions from another pharmacy or between Rexall or Rexall Pharma Plus locations by using our mobile request form. Simply enter your personal information, transferring pharmacy location, the Rexall pharmacy location you are transferring to and which prescriptions you would like transferred.

If you have a store selected, this store location(s) will be prepopulated in the Rexall pharmacy being transferred to section. If you wish to use a different location from what is listed, select change location.

Close
  • Sign In to MyRexall
  • OR complete the steps below
Transfer your prescriptions from another pharmacy or between Rexall or Rexall Pharma Plus locations.
  • * Required
    1
    Patient Information
  • Proceed to Step 2
Transfer your prescriptions from another pharmacy or between Rexall or Rexall Pharma Plus locations.
  • * Required
    2
    Transferring Pharmacy Location
  • Go Back
    Proceed to Step 2
  • * Required
    3
    Rexall Pharmacy Being Transferred To
    Change Location
  • Go Back
    Proceed to Step 2
  • 4
    Prescription(s) To Be Transferred *

    Please provide us with drug name and prescription number for each of the prescriptions you would like to transfer to Rexall.

    Prescription 1
    Prescription 2


    Remove
    Prescription 3


    Remove
  • +
    ADD ANOTHER PRESCRIPTION
  • I agree to the Terms of Use and Privacy Policy
    Read our Terms of Use

     

    Important Note

    Rexall is committed to protecting the privacy of our customers' information. Any and all information provided on this form will be kept strictly confidential in accordance with our online privacy policy.


    By submitting this form you are giving consent for a Rexall representative to contact the transferring pharmacy indicated to complete your prescription transfer request.

  • Go Back
    Request Transfer

WEEKLY FLYER

Weekly Flyer

Enter your postal code to select the flyer for your nearest Rexall Drugstore.

Move left to right to navigate the pages. Click on an item for more product details.


Close
Refill By Prescription Number

Refill your prescription by providing your prescription number, date of birth and refill location. Use your prescription label to ensure you are providing the correct information.

Close
TERMS OF USE

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE REXALL.CA, REXALL PHARMA PLUS MYREXALL ACCOUNT WEBSITE, THE REXALL PHARMA PLUS MOBILE APPLICATION OR THE REXALL PHARMA PLUS MYREXALL ACCOUNT SOFTWARE APPLICATION FOR MOBILE DEVICES. BY USING THE WEBSITES OR THE APPLICATIONS, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE AND AGREE TO THE TERMS OF THE REXALL PHARMACY GROUP LTD. ONLINE PRIVACY STATEMENT. PLEASE READ THESE TERMS OF USE CAREFULLY.


LAST UPDATE: August 12, 2016


The Terms of Use set out below govern your use of any website or mobile application maintained by Rexall Pharmacy Group Ltd., affiliates of which are operators of retail pharmacies in Canada. These Terms of Use cover the Rexall.ca website and Rexall Pharma Plus MyRexall Account Website (the “Sites”), and the Rexall Pharma Plus Mobile Application, and the Rexall Pharma Plus MyRexall Account Software Application for Mobile Devices (the “Applications”), and any other websites and applications that may be developed in the future.


For the purposes of these Terms of Use, unless stated otherwise, all references to “Rexall” include Rexall Pharmacy Group Ltd., as well as its affiliates Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., and each of their respective agents, representatives and third party service providers, and each of their respective affiliates.


You are entitled to have access to the Sites and the Applications because you are a customer of one of the retail pharmacies operated by Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd. Through the Sites and the Application, you will be able to access your prescription history and other personal health information that has been collected and generated by your pharmacist. Policies concerning the use of your personal information are set forth in the Rexall Pharmacy Group Ltd. Online Privacy Statement.


ACCOUNT


In order to access certain areas of the Sites and Applications, you were provided with a Personal Access Code (PIN). If you enroll in the Rexall Blood Pressure Tracker Program powered by PharmaSmart (“BP Tracker Program”), you were provided with a Blood Pressure Check Card (“Card”), which has a Unique Access Code (UAC) You agree to be responsible for maintaining the confidentiality of your PIN, UAC and any other account identifiers which you choose or are assigned to you, as a result of any registration with the Sites or Application. Further, you will promptly notify Rexall Pharmacy Group Ltd. (using the contact information at the end of these Terms of Use) of any unauthorized use of your PIN, UAC or account.


If you choose to share your PIN, UAC or other account identifiers with your caregiver or other person who will manage your personal account on your behalf, you are responsible for all actions taken by such person with respect to the use of your account. The person with whom you share your PIN/UAC/account identifiers will have full access to your personal account and will be able to modify your account and make requests to Rexall through your account. Rexall will assume that any modifications to your account and any requests made to Rexall (for example, to transfer or refill your prescription) are being made by you or on your behalf by an authorized individual. REXALL WILL NOT BE LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH, YOUR DISCLOSURE OF YOUR PIN, UAC OR ACCOUNT IDENTIFIERS OR THE USE OF THE SITES OR APPLICATIONS BY A PERSON WHOM YOU AUTHORIZE TO ACCESS YOUR PERSONAL ACCOUNT.


All references to your use of the Sites and Applications in this Terms of Use or in the Privacy Statement apply to the use of the Sites and Applications by a person whom you authorize to access your personal account.


In registering for a personal account, you will be providing Rexall with personal information about yourself. You authorize Rexall to collect and use all information provided by you in connection with your registration for and your use of the Sites and Applications in order to administer, maintain and improve their functioning. Your personal information will be disclosed to Rexall and to agents and/or third party services providers of Rexall Pharmacy Group Ltd., Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., that are responsible for the administration and maintenance of the Sites and Applications. If you register for the BP Tracker Program, your personal information will also be collected and used by Pharma-Smart International, Inc. (“PharmaSmart”) as further described in our Privacy Statement. REXALL WILL NOT BE RESPONSIBLE FOR THE ACCURACY, MAINTENANCE OR USE OF ANY INFORMATION YOU PROVIDE, NOR BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH, YOUR PROVISION OF ANY INFORMATION TO REXALL THROUGH THE USE OF THE SITES OR APPLICATIONS.


USE OF SITES AND APPLICATION


The Sites and Applications are intended for Canadian residents who are over 18 years of age only. By accessing these you represent that you are at least 18 years of age, and you agree to use the information contained on the Site and accessed through the Applications in accordance with all applicable local, provincial, national or international laws and regulations.


ACCESS TO PRESCRIPTION HISTORY AND OTHER PERSONAL INFORMATION


Through the Sites and the Applications, you will be able to access your prescription history and other personal health information that has been collected and generated by your pharmacist. You can also use the online services to transfer your prescription to or between Rexall, Pharma Plus or Rexall Pharma Plus pharmacies, and to request a refill to your prescription.


If you enroll in the BP Tracker Program, you can record, track and access your blood pressure measurements and certain other personal information on the Sites and Applications, such as your glucose and cholesterol levels and your weight/BMI. This personal information, as well as personal information obtained using the PharmaSmart-owned blood pressure kiosks (available at certain Rexall, Pharma Plus and Rexall Pharma Plus pharmacies) is visible on the Sites and Applications and by all pharmacists practicing at the pharmacy where the Card has been registered. You will also have the option of receiving email/text message reminders and notifications relating to the BP Tracker Program, for example, reminding you check your blood pressure and indicating that a new measurement has been added to your profile. Access to your personal information is being provided for general informational and record-keeping purposes, to permit you to request a refill or transfer of your prescription or to permit you to provide your personal health information to physicians and other health care professionals and for intervention by your pharmacist to offer certain patient services. The personal information that you can access does not, nor is it intended to be construed as medical, legal, or other professional advice, opinion or represent your comprehensive or complete medical history.


Rexall does not recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on the Sites or in association with the Applications.


YOU ACKNOWLEDGE AND AGREE THAT PHARMASMART?S PRODUCTS AND SERVICES, TO THE EXTENT INCORPORATED IN THE BP TRACKER PROGRAM OR OTHERWISE, ARE MADE AVAILABLE TO REXALL “AS IS” AND WITHOUT ANY REPRESENTATIONS OR WARRANTIES WHATSOEVER, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.


THE CONTENTS OF THE SITES AND THE APPLICATIONS ARE NOT INTENDED TO REPLACE OR SUBSTITUTE THE ADVICE OF YOUR PHYSICIAN, YOUR PHARMACIST OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL. YOU SHOULD SPEAK TO YOUR PHARMACIST OR YOUR OTHER OWN HEALTHCARE PROFESSIONALS, WHO ARE THE BEST SOURCE OF INFORMATION REGARDING YOUR HEALTH-RELATED QUESTIONS. ABSOLUTELY NO INFORMATION CONTAINED OR ACCESSIBLE THROUGH THE SITES OR THE APPLICATIONS SHOULD BE CONSTRUED AS TAKING THE PLACE OF YOUR PHYSICIAN'S OR OTHER QUALIFIED HEALTHCARE PROFESSIONALS? ADVICE. REXALL IS NOT RESPONSIBLE FOR ANY RELIANCE OR DECISIONS MADE BY YOU BASED ON THE INFORMATION AVAILABLE ON OR THROUGH THE SITES OR THE APPLICATION.


DO NOT USE THIS INFORMATION TO DIAGNOSE OR TREAT A MEDICAL CONDITION OR HEALTH PROBLEM. YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING THAT YOU HAVE SEEN ON THE SITES OR THROUGH THE APPLICATIONS.


IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.


IF YOU BELIEVE THAT THERE IS AN ERROR IN YOUR PERSONAL INFORMATION, INFORM YOUR PHARMACIST OF THIS ERROR IMMEDIATELY.


NON-PERSONAL INFORMATION


All material available through the Sites or the Applications including, but not limited to, pictures, illustrations, designs, icons, text, audio clips, video clips, names, trade-marks, trade names, product and clinical information, software and logos (collectively, the "Content") and all intellectual property rights therein, are owned, controlled, or licensed by Rexall or other individuals or organizations and are protected by worldwide intellectual property laws. You may use Content for your personal use for non-commercial purposes but no modification or further reproduction of Content is permitted. The Content may not otherwise be copied, downloaded, reproduced, deleted, modified, republished, retransmitted, displayed, or used to create derivative works or performances without the express written permission of Rexall Pharmacy Group Ltd. or the respective owner of such Content, as applicable. All other rights reserved. Except as expressly provided above, nothing contained herein shall be construed as conferring upon you any license or right in the Content.


Names, trademarks, trade names, trade dress, logos and products of Rexall are protected by trademark laws and may not be used for advertising or publicity purposes, or to indicate any affiliation with or endorsement by Rexall, except with the express written permission of Rexall Pharmacy Group Ltd. Other product, service and company names mentioned on the Sites or the Applications are for identification purposes only and may be trademarks of their respective owners.


COPYRIGHT


All software and technology used on the Sites or the Applications is the property of or licensed by Rexall and protected by Canadian and worldwide copyright laws. The Content may only be used for promotion or selling purpose with the written consent of Rexall Pharmacy Group Ltd. or the respective owner. Any use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Content is strictly prohibited. Reverse engineering and data-mining of the services offered through the Sites and Applications are serious offenses and legal action will be taken against any violation.


All copyright and other intellectual property rights associated with the BP Tracker Program are owned by PharmaSmart and licensed to Rexall, and are protected from unauthorized copying and dissemination by copyright law, trademark law, international conventions and other intellectual property laws.


RESTRICTIONS


While using the Sites or the Applications, you agree not to: (i) interfere with other users' use of the Sites or the Applications; (ii) transmit any files which may contain viruses, or other contaminating or destructive properties; (iii) post or transmit material for advertising or commercial purposes; (iv) impersonate or misrepresent your affiliation with any person or entity; (v) post or transmit any content which may injure, disparages or constitutes defamation or libel of any third party; or (vi) post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that constitutes or encourages criminal conduct or that violates any law.


Rexall reserves the right to take any steps it deems necessary to prevent or restrain any unauthorized or prohibited access or use of the Sites or the Applications, including without limitation, taking legal action, or suspending or terminating your access without notice.


DISCLAIMER OF WARRANTIES


THE SITES AND THE APPLICATION, INCLUDING ANY PERSONAL INFORMATION ACCESSED THROUGH THE SITES OR THE APPLICATION, OR ANY OTHER CONTENT MADE AVAILABLE ON OR THROUGH THIS SITE, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REXALL EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS, IMPLIED OR COLLATERAL, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.


REXALL DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY PERSONAL INFORMATION OR ANY OTHER CONTENT ACCESSED THROUGH THE SITES OR THE APPLICATION. INFORMATION THAT IS PERIODICALLY UPDATED MAY NOT BE CURRENT AT THE MOMENT YOU VISIT THE SITES OR USE THE APPLICATIONS AND MAY CONTAIN ERRORS.


REXALL MAKES NO WARRANTY THAT THE SITES OR THE APPLICATIONS WILL MEET YOUR REQUIREMENTS; THAT THESE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; THAT MESSAGES OR REQUESTS WILL BE DELIVERED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SITES OR APPLICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.


YOUR USE OF THE SITES, THE APPLICATIONS AND THE CONTENT IS AT YOUR SOLE RISK. YOU ARE RESPONSIBLE FOR VERIFYING ANY PERSONAL INFORMATION OR OTHER CONTENT BEFORE RELYING ON IT. FOR GREATER CERTAINTY, YOU AGREE THAT ALL RISK ASSOCIATED WITH THE USE OF, OR RELIANCE ON, ANY PERSONAL INFORMATION OR CONTENT OF THE SITES OR THE APPLICATIONS, RESTS WITH YOU. YOU FURTHER AGREE THAT REXALL WILL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH YOUR USE OF, OR RELIANCE ON, ANY PERSONAL INFORMATION OR CONTENT OF THE SITES OR THE APPLICATIONS.


NO LIABILITY


IN NO EVENT WILL REXALL BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SITE OR THE APPLICATIONS, ANY WEBSITES LINKED TO THE SITES, THE CONTENT OF THE SITES OR THE PERSONAL INFORMATION ACCESSIBLE ON THE SITES OR THROUGH THE APPLICATIONS OR SITES LINKED TO THE SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL REXALL OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITES AND THE APPLICATIONS BE LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR ANY DESIGN MADE OR ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON THE PERSONAL INFORMATION ACCESSIBLE OR CONTENT PROVIDED THROUGH THE SITES AND THE APPLICATIONS.


INDEMNIFICATION


You agree to defend, indemnify and hold harmless each of Rexall Pharmacy Group Ltd., Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., their respective affiliates, officers, directors, employees, agents, representatives and service providers, including all third parties mentioned on any of the Sites, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: (a) your breach of these Terms of Use; (b) your access to, use of or reliance upon the Sites or the Applications, your personal information that is accessible through the Sites or the Applications, or the Content of the Site or the Applications; or (c) your infringement of any intellectual property or privacy rights of any person.


GENERAL


The Sites and the Applications are owned and operated by Rexall Pharmacy Group Ltd. and administered by its third party service providers. These terms and conditions contained herein represent the entire agreement between Rexall and you. By using the Sites or the Applications, you agree that any disputes arising from your use of the Sites or the Applications shall be governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable in the Province of Ontario. You agree not to raise conflict of laws principles in an attempt to defeat the application of these laws and you expressly consent to the exclusive forum, jurisdiction and venue of the courts of Ontario and/or the Federal Court of Canada.


The section titles are for convenience only and have no legal or contractual effect.


If you have any questions about these Terms of Use, please contact Rexall Pharmacy Group Ltd. at Toll-free: 1-877-378-4100 or click here to contact us. You can also contact Rexall Pharmacy Group Ltd. by mail at:


Corporate Home Office
Rexall Pharmacy Group Ltd.
5965 Coopers Ave.
Mississauga, Ontario
L4Z 1R9


Close
PRIVACY POLICY
  • REXALL PHARMACY GROUP LTD PRIVACY STATEMENT


    LAST UPDATE: August 12, 2016


    Rexall Pharmacy Group Ltd. (“Rexall”) and its banner pharmacies, including Pharma Plus, Rexall™ and Rexall™ Pharma Plus respect the privacy rights of our customers and employees and are committed to protecting the personal information that we collect from you. We have adopted this Privacy Statement to guide how we collect, use and disclose the information you provide to us. Specifically, this Privacy Statement has been developed so that you can learn more about the policies and practices that we have developed to safeguard personal information, and to better understand our relationships with the third parties who may have access to this information.


    This Privacy Statement applies to the collection, use and disclosure of personal information in the course of all commercial dealings with Rexall, including pharmacy and retail services and applies to the use of any website or mobile application maintained by Rexall, affiliates of which are operators of retail pharmacies in Canada. Websites include the Rexall.ca website, the MediTrust.ca website and Rexall Pharma Plus MyRexall Account Website (the “Sites”), and the Rexall Pharma Plus Mobile Application, and the Rexall Pharma Plus MyRexall Account Software Application for Mobile Devices (the “Applications”), and any other websites and applications that may be developed in the future.


    For the purpose of this Privacy Statement, unless stated otherwise, all references to “Rexall” or “we” include Rexall Pharmacy Group Ltd.., as well as its affiliates and subsidiaries that are operators of retail pharmacies in Canada (and that provide pharmacy services to the MediTrust home delivery program).


    Personal Information


    Personal information is information about an identifiable individual, for example, their name, date of birth and email address. Personal information also encompasses personal health information, such as your medical records and other information about your health and your prescriptions, that has been collected or generated by your pharmacist.


    Consent


    You agree that we may collect, use and disclose your personal information in accordance with this Privacy Statement.


    Rexall will collect, use and disclose personal information without your consent only in limited circumstances as permitted by law. There have always been, and may continue to be, instances where we may collect, use and disclose your personal information without your consent. These instances are permitted under privacy legislation in order to ensure that the consent requirement is not a hindrance to your health and safety. For example:


    - personal information may be collected without consent where the collection is clearly in the interest of the individual and consent cannot be obtained in a timely way; 


    - personal information may be used without consent where it is used for the purpose of acting in respect to an emergency that threatens the life, health or security of an individual; and 


    - personal information may be disclosed without consent where the disclosure is made to a person who needs the information because of an emergency that threatens the life, health or security of an individual.


    Other than described directly above, we will not collect, use or disclose your personal information for new purposes, unrelated to the purposes described in this Privacy Statement, without first obtaining your prior consent.


    If you choose to later withdraw your consent to allow us to collect your personal information, we will still be obliged to comply with all the provincial laws that require us to keep records relating to the medication that we dispense to you. If you chose to not give us consent to disclose certain personal information, we may not be able to provide you with the full range of pharmacy services. For example, if you indicate to the pharmacy staff that you do not consent to communications with your insurance company, you may be required to pay for your prescription and send the information required for reimbursement directly to your pharmacy benefits plan.


    Information We Collect


    Rexall collects personal information for various purposes, including to:


    • provide healthcare related services;
    • process payments;
    • communicate with individuals involved in your care or the payment of your care;
    • provide health-related education communications;
    • communicate products and services;
    • provide loyalty programs, contests, promotions and other non-pharmacy related activities; and
    • manage the business
     

    Rexall will inform you, when requested, as to why we must collect any of your personal information before the information is collected.


    (i) Information We Collect In Pharmacies


    When you first visit one of our banner pharmacies, your personal information will be collected in order to establish your record. Types of information we collect include (but is not limited to), prescription information (e.g. patient, medication and prescriber information), health information (e.g. allergies and medical conditions) and insurance information. Upon request, the pharmacist or one of their pharmacy staff will provide you with information on why your personal information is required and to whom they must disclose it in order to provide you with pharmacy services. 


    There may be times when you want us to share prescription-related information with a family member or authorized representative or, alternatively, to specifically restrict with whom we may share the information. We will comply with your request upon notification by you. For example, if you would like to have special provisions made for the pick-up or delivery of your prescription, we will follow your instructions upon your request. We will maintain a record of your instructions. Simply contact your pharmacy and they will be pleased to update this information.


    (ii) Information We Collect Online


    With respect to the Sites and Applications, in addition to the personal information that you provide to us with your account registration and the personal information that has already been collected by your pharmacist, we have access to the following categories of information regarding you and your visit to the Sites. Only some of these categories of information identify you directly, but each category offers some information about your interests and activities that could be used to make inferences about you.


    IP Address. We record the Internet Protocol (IP) address of your computer when you visit the Sites. The IP address does not identify you personally, but it allows us to maintain communications with you as you move about the Sites.


    Cookies. We also collect information about your use of the Sites through cookies and similar technology. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep track of your interests and preferences and recognize you as a return visitor to the Site. Cookie technology allows us to collect "clickstream" data, which is not personally identifying information, but which reflects your activities on the Site, including your interest in certain healthcare conditions. A cookie does not collect or keep your name or other personal identifying information, but when you revisit the Site the cookie allows us to bring you the content and features likely to be of greatest interest to you based on your previous activities on the Site.


    In addition to the personal information collected on the Sites regarding you and your visit to the particular Site, we may collect and use the geo-location information from your use of the Sites or Applications. This means that when you use the Applications, we may use GPS or similar technology to determine your current location. Your geo-location services can be turned off for the Applications either in your mobile device settings and/or within the Applications.


    We will limit the collection of your personal information to that which is required to accomplish the purposes for which it is being collected. For example, if the purpose of the collection is to enable a pharmacy to submit a drug benefit claim to an adjudicator or benefit manager for payment, the pharmacy will only collect from you the information required to submit the claim.


    Additional information regarding certain types of information collected online can be found below


    Access to Your Personal Information


    You have the right to access, update, and correct your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request to access, update and correct inaccuracies in your personal information that we have in our custody or control by contacting us at Toll-free: 1-877-378-4100 or sending an email to privacyofficer@rexall.ca. We may request certain personal information for the purposes of verifying the identity of any individual seeking access to their records.


    To find out what information your pharmacist has about you, contact them in person or in writing. In most instances, they will respond to your request within 30 days. If you have any concerns about the access provided to you, or if you wish to amend the information, you are encouraged to discuss it with your pharmacist, who will be pleased to assist you.


    Through the Sites and the Applications, you will be able to access your personal information that has been collected and generated by your pharmacist. In order for you to access your personal information through the Sites or the Applications, it must be shared between your pharmacist and Rexall.


    By using the Sites or the Applications, your personal information will be disclosed by your pharmacist to Rexall, and Rexall will collect, use and disclose of your personal information in order to maintain and provide you with access to your personal information through the Sites and/or Applications.


    How We Use and When We Disclose Your Information


    Rexall uses personal information for a number of purposes, including as described below:


    Treatment: We may use your personal information to provide you with pharmacy or health-related services. We may use your information to co-ordinate care with other pharmacies and health care providers as we have always done in the past. Examples include filling your prescription or speaking to your doctor regarding your prescription for clarification purposes. In order to provide you with quality health care and in compliance with existing federal and provincial legislation, we keep a record of the medications dispensed to you at our pharmacy. We also include in our records any relevant health information that we require to ensure that you are not given, or advised to take, a medication that is not appropriate for you.


    Payment: We may use and disclose your personal information in order to receive payment for the drugs you receive. For example, we need to give information about prescriptions we have filled for you to your health plan, to obtain payment.


    Communication with individuals involved in your care or payment for your care: Health professionals such as pharmacists, using their professional judgment, may disclose to your health care designate any personal information that is directly relevant to your designate's involvement in your care or payment for your care.


    Health-related educational communications: We may contact you to provide refill reminders such as our e-Fill e-mail reminders or information about treatment alternatives, events in our stores, or other health-related benefits and services that may be of interest to you. We may also contact you about store openings or closings in your area.


    Communication about products and services: We may use and disclose your personal information to tell you about or recommend possible treatment options or alternatives, or to tell you about health-related benefits or services that may be of interest to you.


    Non-pharmacy Services and Products: We may collect your personal information in relation to non-pharmacy related services and products, including loyalty programs, contests, promotions.


    Law Enforcement: In certain limited circumstances, we may be called upon to release your personal information in response to a court order, subpoena, search warrant, law, or regulation. We plan to cooperate in responding to such requests, taking appropriate measures to ensure that the requester understands the sensitive nature of the personal information that they may receive. We also reserve the right to cooperate with law enforcement authorities in investigating and prosecuting users who violate our Terms of Use, or other rules or engage in behavior that is illegal or harmful to other users of the Sites/Application.


    Product Reports: If you contact us regarding your experience in using one of our products, we may use the information you provide in submitting reports to Health Canada, and as otherwise required of us by law. We also may use the information to contact your pharmacist or prescribing physician to follow up regarding an unexpected event involving use of a product purchased at a Rexall, Pharma Plus or Rexall Pharma Plus pharmacy.


    Online Pharmacy Services: Rexall offers a number of online pharmacy services. We have outlined some of these services in greater detail, to describe how your personal information is collected, used and disclosed in these contexts:


    (i) Online Prescription Refill


    The Online Prescription Refill service allows you to request a refill of a prescription from the same Rexall, Pharma Plus or Rexall Pharma Plus pharmacy from which it was originally dispensed and where refills remain (or where, in some provinces, a pharmacist is permitted to authorize refills) and may be refilled by law. The use of the Online Refill tool requires the collection, use, disclosure and transmission of personal information across computer systems and networks. In light of the inherent nature of the Internet, we cannot guarantee that this information: (i) will be transmitted securely; (ii) will be error- or defect-free; or (iii) will not be improperly accessed or used by third parties. You are submitting this information over the Internet to us at your own risk.


    Your request for a prescription refill will be transmitted to the pharmacy location you have indicated. Once the pharmacy has received the request, it will be handled in the same manner as all refill requests, at all times being subject to the dispensing pharmacist's professional judgment and ethical responsibilities.


    By submitting the prescription information (and other required information), our representatives (including a pharmacist or a pharmacy technician or assistant) will have access to your personal information.


    In order to properly dispense a prescription and for your health and safety, the pharmacy may have to contact (without limitation):


    • the prescribing professional to discuss the refill request and your medication history and medical conditions;
    • your health insurance provider in order to properly process your benefits (if applicable); and/or
    • such other persons or entities as may be required in order to properly process your prescription refill request.
     

    In the course of such discussions, your personal information may be disclosed to the persons noted above.


    (ii) Online Prescription Transfer Requests


    The Online Prescription Transfer service allows you to transfer your prescriptions from another pharmacy to a Rexall, Pharma Plus or Rexall Pharma Plus pharmacy, or between Rexall/Pharma Plus/Rexall Pharma Plus pharmacies. The use of this service requires the collection, use, disclosure and transmission of personal information across computer systems and networks. In light of the inherent nature of the Internet, we cannot guarantee that this information: (i) will be transmitted securely; (ii) will be error- or defect-free; or (iii) will not be improperly accessed or used by third parties. You are submitting this information over the Internet to us at your own risk.


    Your request for a prescription transfer will be transmitted to the pharmacy location you have indicated in your request. Once the pharmacy has received your prescription, it will be handled in the same manner as all prescriptions, at all times being subject to the dispensing pharmacist's professional judgment and ethical responsibilities. By using this service, our representatives (including a pharmacist or a pharmacy technician or assistant) will have access to your personal information.


    In order to properly transfer and/or dispense a prescription and for your health and safety, the pharmacy that you have transferred your prescription to may have to contact (without limitation):


    • the prescribing professional to discuss the transfer request and your medication history and medical conditions;
    • your health insurance provider in order to properly process your benefits (if applicable); and/or
    • such other persons or entities as may be required in order to properly process your prescription transfer request.
     

    In the course of such discussions, your personal information may be disclosed to the persons noted above.


    (iii) Rexall Blood Pressure Tracker, powered by PharmaSmart (“BP Tracker Program”)


    Through the Sites and Applications, you can access the BP Tracker Program, which will allow you to record, track and access your blood pressure measurements and other personal information (for example your glucose and cholesterol levels and your weight/BMI).To access the BP Tracker Program, you will need to register your Blood Pressure Check Card (“Card”) on the Sites and Applications by entering the Unique Access Code (“UAC”) found on the Card, along with other personal information.


    You can also record your blood pressure measurements at certain Rexall, Pharma Plus, Rexall Pharma Plus pharmacies with your Card, using the PharmaSmart Blood Pressure Kiosks (“Kiosks”). The Kiosks are owned and operated by Pharma-Smart International Inc. (“PharmaSmart”).


    The blood pressure data and results obtained from the Kiosks are processed and maintained in a database managed by PharmaSmart. Further, any information, including personal information, that you record in the BP Tracker Program through the Sites and Applications is also processed and maintained by PharmaSmart, in order to provide you with these services on behalf of Rexall. More information regarding Rexall?s relationship to third parties service providers, such as PharmaSmart, is contained below.


    The personal information obtained through your use of the Kiosks or through the BP Tracker Program portion of the Sites and Applications will be accessible by all pharmacists practicing at the pharmacy where the Card has been registered, and will be shared with Rexall, PharmaSmart, and other third party service providers that manage the Sites and Applications and perform services in relation to the BP Tracker Program on behalf of Rexall.


    Once enrolled, your personal information relating to the BP Tracker Program will be accessible to a pharmacist any time he/she accesses your patient profile. Should your blood pressure readings fall outside the target range, the pharmacist will be alerted to this fact when he/she views your patient profile at the time you receive prescription services. Based on this information, your pharmacist may provide you with certain patient services and information, including providing a consultation and information on hypertension/hypotension, as applicable.


    Your pharmacist may also follow-up with your health care practitioner. In the course of such discussions, your personal information may be disclosed.


    If you choose to subscribe to email/text message reminders or notifications relating to the BP Tracker Program, these communications may be sent to you by PharmaSmart or by one of our other third party service providers.


    Sites and Applications: We use the information about your use of the services, applications and activities on the Sites and the Applications to monitor user traffic patterns and try to analyze what our users prefer so that we can design better services, applications and activities for you. The personal information that you provide may be used to create applications and services tailored to your interests and preferences.


    In a bit more detail:


    Personal Information. We will use the personal information you give us to send you an email confirming your registration with the Sites and to respond to questions from you. Some areas of Sites or the Applications may require you to submit information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers and order processing) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed at each information collection point of what personal information is required and what information is optional. We will use your personal information to communicate with you about our products and services if you have indicated that we may do so.


    IP Address. In addition to using the IP address of your computer to maintain communications with you as you move about the Sites or the Applications, we also may use your IP address to personalize content provided on the Sites or the Applications. We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use when connecting to our Sites and administer and improve the Sites. We retain IP addresses, and we retain them together with personally identifying information.


    Cookies. We use the data we obtain through the use of cookies to customize your Sites and Applications experience by anticipating the information and services that may be of interest to you. We also analyze the information collected with cookie technology to help us improve the functioning of the Sites and Applications by monitoring traffic in popular areas and to modify the services and information we provide to meet customer demand. We will link the clickstream data available to us through the use of cookies to the personal information that you may choose to provide elsewhere on the Sites and the Applications. We use the information we collect through the use of cookies for our business purposes, including operation of the Sites and the Applications, as well as research and product analyses to help us better market our products. Your browser software can be set to reject all cookies, but if you reject our cookies certain of the functions and conveniences of the Sites or the Applications may not work properly. Cookies and similar technologies are how we ensure that we can promptly retrieve and deliver the information to you when you use the Sites and the Applications.


    Geo-location. We may use geo-location information collected with GPS or similar technology via the Sites or the Applications in order to display a list or map with nearby Rexall, Pharma Plus, Rexall Pharma Plus pharmacy locations and contact information and the applicable services available to you. We will not share your current location with any third party.


    Our Relationship to Third Parties


    We have relationships with different agents and third party service providers, including PharmaSmart, who help us provide services to you, administer our business, including designing, maintaining and improving the Sites, the Applications, our systems and our computer security. We also use third parties to analyze data collected on the Sites and the Applications. We will not disclose your personal information to anyone other than our employees, our affiliates, our agents and those third parties that require such information in order to help us provide services to our and administer our business, including administering and maintaining the Sites and the Applications. When we allow a third party service provider to have access to your personal information, they will only be permitted to take it or use it for purposes that are consistent with this Privacy Statement.


    We will not transfer your personal information outside of Canada.


    In addition, we may disclose your personal information in connection with the sale, assignment, reorganization or other transfer or change of corporate control of our business, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Statement.


    Your personal information may be de-identified and in some cases aggregated with de-identified information from other Rexall customers. This de-identified information will be used to assess various factors, including trends in patient health, and adherence and compliance rates, which are useful to understand and improve upon health care services and delivery. This de-identified data may be provided to third parties for these purposes. You cannot be personally identified from the de-identified data. Rexall will never disclose personal information to third parties except as set forth herein.


    Our Security Measures


    We are committed to protecting the security of your personal information. We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use your personal information and have clearly defined internal policies and practices. We apply security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.


    Your personal information is stored on our database servers or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Statement. We have implemented technological measures to prevent individuals from accessing personal information without authorization. Data centers are designed to be physically secure and protected from unauthorized access by unauthorized persons.


    Although we will make reasonable efforts to protect personal information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk that an unauthorized third party could find a way to thwart our security systems. Where you use passwords, ID numbers, or other special access features, it is your responsibility to safeguard them.


    Information Applicable to Online Activities


    The Sites and Applications are intended for users who are over 18 years of age. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, the Sites or the Applications.


    If you choose to use certain features of the Sites or the Applications, you are required to establish a personal profile and register a personal account. To do so, you will need to input certain personal information into the Sites or the Applications which will be cross-checked and verified against your records maintained by your pharmacist. This registration information is used to provide and otherwise administer the Sites and Applications, and the services offered to users.


    There may be links from our Sites or the Applications to other websites; note that this Privacy Statement applies only to our Sites and Applications and not to websites of other companies or organizations to which our Sites or Applications may be linked. You must check on any linked websites for the privacy policy that applies to that website and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked website. These links to third party websites are provided as a convenience and are for informational purposes only. Rexall does not endorse, and is not responsible for, these linked websites.


    Retention of Personal Information


    In order to provide you with quality health care and in compliance with existing federal and provincial legislation, we keep a record of the medications dispensed to you or services provided to you at our pharmacy. We also include in our records any relevant health information that we require to ensure that you are not given, or advised to take, a medicine that is not appropriate for you. We will retain your personal information for the period of time that is required by law (we have to keep prescription files for a designated number of years even though the individual may no longer be a customer). When your personal information is no longer required, it will be destroyed or depersonalized.


    Changes in Our Privacy Statement


    If we alter our Privacy Statement, any changes will be posted on this webpage so that you are always informed of the personal information that we collect about you, how we use it and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of our current policies.


    BY SUBMITTING PERSONAL INFORMATION TO REXALL, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY STATEMENT. BY USING THE SITES OR THE APPLICATIONS, YOU ALSO ACCEPT THE TERMS OF USE POSTED ON THE SITES.


    If you have any questions about the Privacy Statement or the handling of your personal information, please contact Rexall Pharmacy Group Ltd.. at Toll-free: 1-877-378-4100 or send an email to privacyofficer@rexall.ca to contact us. You can also contact us by mail at:


    Privacy Officer
    Mona Sabharwal
    Rexall Pharmacy Group Ltd.
    5965 Coopers Ave.
    Mississauga, Ontario
    L4Z 1R9


    For more information on your privacy rights, you may also contact the Federal Privacy Commissioner at:


    Office of the Privacy Commissioner of Canada
    112 Kent Street
    Place de Ville
    Tower B, 3rd Floor
    Ottawa, Ontario
    K1A 1H3


    Or your provincial office of the Information and Privacy Commissioner for more information.

Close

REFILL BY PRESCRIPTION NUMBER

  • VIEW MEDICATION RECORD
  • Complete the steps below to refill your prescription
  • Sign In to MyRexall
  • OR complete the steps below
  • * Required
    1
    Provide Your Prescription Number
    and Date of Birth
  • 2
    Determine Your Refill Location * 

    Change Location
  • I agree to the Terms of Use and Privacy Policy
    Read our Terms of Use

     

    Important Note

    Rexall is committed to protecting the privacy of our customers' information. Any and all information provided on this form will be kept strictly confidential in accordance with our online privacy policy.


  • Submit

REFILL BY PRESCRIPTION NUMBER

1231313adadadadadadqq
adadada
adadad
Close

STORE LOCATOR

Store Locator
What does filter do?

Filter allows you to narrow down your search by preferred services.


What is My Store?

My store identifies the store(s) that you set as your preferred store.


Close

DETECTING YOUR LOCATION...

Loading more...

MEDICAL CLINIC LOCATOR

DETECTING YOUR LOCATION...

Medical Clinic Locator
What does filter do?

Filter allows you to narrow down your search by preferred services.


What is My Clinic?

My Clinic identifies the location(s) that you set as your preferred Medical Clinic.


Close
Pull up to load more...
  •  
  •  MEDICAL CLINIC CURRENTLY OPEN

STORE LOCATOR

STORE LOCATOR

MEDICAL CLINIC LOCATOR

Medical Clinic Locator
What does filter do?

Filter allows you to narrow down your search by preferred services.


What is My Clinic?

My Clinic identifies the location(s) that you set as your preferred Medical Clinic.


Close

SETTINGS

TERMS OF USE

  • PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE REXALL.CA, REXALL PHARMA PLUS MYREXALL ACCOUNT WEBSITE, THE REXALL PHARMA PLUS MOBILE APPLICATION OR THE REXALL PHARMA PLUS MYREXALL ACCOUNT SOFTWARE APPLICATION FOR MOBILE DEVICES. BY USING THE WEBSITES OR THE APPLICATIONS, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE AND AGREE TO THE TERMS OF THE REXALL PHARMACY GROUP LTD. ONLINE PRIVACY STATEMENT. PLEASE READ THESE TERMS OF USE CAREFULLY.


    LAST UPDATE: August 12, 2016


    The Terms of Use set out below govern your use of any website or mobile application maintained by Rexall Pharmacy Group Ltd., affiliates of which are operators of retail pharmacies in Canada. These Terms of Use cover the Rexall.ca website and Rexall Pharma Plus MyRexall Account Website (the “Sites”), and the Rexall Pharma Plus Mobile Application, and the Rexall Pharma Plus MyRexall Account Software Application for Mobile Devices (the “Applications”), and any other websites and applications that may be developed in the future.


    For the purposes of these Terms of Use, unless stated otherwise, all references to “Rexall” include Rexall Pharmacy Group Ltd., as well as its affiliates Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., and each of their respective agents, representatives and third party service providers, and each of their respective affiliates.


    You are entitled to have access to the Sites and the Applications because you are a customer of one of the retail pharmacies operated by Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd. Through the Sites and the Application, you will be able to access your prescription history and other personal health information that has been collected and generated by your pharmacist. Policies concerning the use of your personal information are set forth in the Rexall Pharmacy Group Ltd. Online Privacy Statement.


    ACCOUNT


    In order to access certain areas of the Sites and Applications, you were provided with a Personal Access Code (PIN). If you enroll in the Rexall Blood Pressure Tracker Program powered by PharmaSmart (“BP Tracker Program”), you were provided with a Blood Pressure Check Card (“Card”), which has a Unique Access Code (UAC) You agree to be responsible for maintaining the confidentiality of your PIN, UAC and any other account identifiers which you choose or are assigned to you, as a result of any registration with the Sites or Application. Further, you will promptly notify Rexall Pharmacy Group Ltd. (using the contact information at the end of these Terms of Use) of any unauthorized use of your PIN, UAC or account.


    If you choose to share your PIN, UAC or other account identifiers with your caregiver or other person who will manage your personal account on your behalf, you are responsible for all actions taken by such person with respect to the use of your account. The person with whom you share your PIN/UAC/account identifiers will have full access to your personal account and will be able to modify your account and make requests to Rexall through your account. Rexall will assume that any modifications to your account and any requests made to Rexall (for example, to transfer or refill your prescription) are being made by you or on your behalf by an authorized individual. REXALL WILL NOT BE LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH, YOUR DISCLOSURE OF YOUR PIN, UAC OR ACCOUNT IDENTIFIERS OR THE USE OF THE SITES OR APPLICATIONS BY A PERSON WHOM YOU AUTHORIZE TO ACCESS YOUR PERSONAL ACCOUNT.


    All references to your use of the Sites and Applications in this Terms of Use or in the Privacy Statement apply to the use of the Sites and Applications by a person whom you authorize to access your personal account.


    In registering for a personal account, you will be providing Rexall with personal information about yourself. You authorize Rexall to collect and use all information provided by you in connection with your registration for and your use of the Sites and Applications in order to administer, maintain and improve their functioning. Your personal information will be disclosed to Rexall and to agents and/or third party services providers of Rexall Pharmacy Group Ltd., Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., that are responsible for the administration and maintenance of the Sites and Applications. If you register for the BP Tracker Program, your personal information will also be collected and used by Pharma-Smart International, Inc. (“PharmaSmart”) as further described in our Privacy Statement. REXALL WILL NOT BE RESPONSIBLE FOR THE ACCURACY, MAINTENANCE OR USE OF ANY INFORMATION YOU PROVIDE, NOR BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH, YOUR PROVISION OF ANY INFORMATION TO REXALL THROUGH THE USE OF THE SITES OR APPLICATIONS.


    USE OF SITES AND APPLICATION


    The Sites and Applications are intended for Canadian residents who are over 18 years of age only. By accessing these you represent that you are at least 18 years of age, and you agree to use the information contained on the Site and accessed through the Applications in accordance with all applicable local, provincial, national or international laws and regulations.


    ACCESS TO PRESCRIPTION HISTORY AND OTHER PERSONAL INFORMATION


    Through the Sites and the Applications, you will be able to access your prescription history and other personal health information that has been collected and generated by your pharmacist. You can also use the online services to transfer your prescription to or between Rexall, Pharma Plus or Rexall Pharma Plus pharmacies, and to request a refill to your prescription.


    If you enroll in the BP Tracker Program, you can record, track and access your blood pressure measurements and certain other personal information on the Sites and Applications, such as your glucose and cholesterol levels and your weight/BMI. This personal information, as well as personal information obtained using the PharmaSmart-owned blood pressure kiosks (available at certain Rexall, Pharma Plus and Rexall Pharma Plus pharmacies) is visible on the Sites and Applications and by all pharmacists practicing at the pharmacy where the Card has been registered. You will also have the option of receiving email/text message reminders and notifications relating to the BP Tracker Program, for example, reminding you check your blood pressure and indicating that a new measurement has been added to your profile. Access to your personal information is being provided for general informational and record-keeping purposes, to permit you to request a refill or transfer of your prescription or to permit you to provide your personal health information to physicians and other health care professionals and for intervention by your pharmacist to offer certain patient services. The personal information that you can access does not, nor is it intended to be construed as medical, legal, or other professional advice, opinion or represent your comprehensive or complete medical history.


    Rexall does not recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on the Sites or in association with the Applications.


    YOU ACKNOWLEDGE AND AGREE THAT PHARMASMART?S PRODUCTS AND SERVICES, TO THE EXTENT INCORPORATED IN THE BP TRACKER PROGRAM OR OTHERWISE, ARE MADE AVAILABLE TO REXALL “AS IS” AND WITHOUT ANY REPRESENTATIONS OR WARRANTIES WHATSOEVER, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.


    THE CONTENTS OF THE SITES AND THE APPLICATIONS ARE NOT INTENDED TO REPLACE OR SUBSTITUTE THE ADVICE OF YOUR PHYSICIAN, YOUR PHARMACIST OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL. YOU SHOULD SPEAK TO YOUR PHARMACIST OR YOUR OTHER OWN HEALTHCARE PROFESSIONALS, WHO ARE THE BEST SOURCE OF INFORMATION REGARDING YOUR HEALTH-RELATED QUESTIONS. ABSOLUTELY NO INFORMATION CONTAINED OR ACCESSIBLE THROUGH THE SITES OR THE APPLICATIONS SHOULD BE CONSTRUED AS TAKING THE PLACE OF YOUR PHYSICIAN'S OR OTHER QUALIFIED HEALTHCARE PROFESSIONALS? ADVICE. REXALL IS NOT RESPONSIBLE FOR ANY RELIANCE OR DECISIONS MADE BY YOU BASED ON THE INFORMATION AVAILABLE ON OR THROUGH THE SITES OR THE APPLICATION.


    DO NOT USE THIS INFORMATION TO DIAGNOSE OR TREAT A MEDICAL CONDITION OR HEALTH PROBLEM. YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING THAT YOU HAVE SEEN ON THE SITES OR THROUGH THE APPLICATIONS.


    IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.


    IF YOU BELIEVE THAT THERE IS AN ERROR IN YOUR PERSONAL INFORMATION, INFORM YOUR PHARMACIST OF THIS ERROR IMMEDIATELY.


    NON-PERSONAL INFORMATION


    All material available through the Sites or the Applications including, but not limited to, pictures, illustrations, designs, icons, text, audio clips, video clips, names, trade-marks, trade names, product and clinical information, software and logos (collectively, the "Content") and all intellectual property rights therein, are owned, controlled, or licensed by Rexall or other individuals or organizations and are protected by worldwide intellectual property laws. You may use Content for your personal use for non-commercial purposes but no modification or further reproduction of Content is permitted. The Content may not otherwise be copied, downloaded, reproduced, deleted, modified, republished, retransmitted, displayed, or used to create derivative works or performances without the express written permission of Rexall Pharmacy Group Ltd. or the respective owner of such Content, as applicable. All other rights reserved. Except as expressly provided above, nothing contained herein shall be construed as conferring upon you any license or right in the Content.


    Names, trademarks, trade names, trade dress, logos and products of Rexall are protected by trademark laws and may not be used for advertising or publicity purposes, or to indicate any affiliation with or endorsement by Rexall, except with the express written permission of Rexall Pharmacy Group Ltd. Other product, service and company names mentioned on the Sites or the Applications are for identification purposes only and may be trademarks of their respective owners.


    COPYRIGHT


    All software and technology used on the Sites or the Applications is the property of or licensed by Rexall and protected by Canadian and worldwide copyright laws. The Content may only be used for promotion or selling purpose with the written consent of Rexall Pharmacy Group Ltd. or the respective owner. Any use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Content is strictly prohibited. Reverse engineering and data-mining of the services offered through the Sites and Applications are serious offenses and legal action will be taken against any violation.


    All copyright and other intellectual property rights associated with the BP Tracker Program are owned by PharmaSmart and licensed to Rexall, and are protected from unauthorized copying and dissemination by copyright law, trademark law, international conventions and other intellectual property laws.


    RESTRICTIONS


    While using the Sites or the Applications, you agree not to: (i) interfere with other users' use of the Sites or the Applications; (ii) transmit any files which may contain viruses, or other contaminating or destructive properties; (iii) post or transmit material for advertising or commercial purposes; (iv) impersonate or misrepresent your affiliation with any person or entity; (v) post or transmit any content which may injure, disparages or constitutes defamation or libel of any third party; or (vi) post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that constitutes or encourages criminal conduct or that violates any law.


    Rexall reserves the right to take any steps it deems necessary to prevent or restrain any unauthorized or prohibited access or use of the Sites or the Applications, including without limitation, taking legal action, or suspending or terminating your access without notice.


    DISCLAIMER OF WARRANTIES


    THE SITES AND THE APPLICATION, INCLUDING ANY PERSONAL INFORMATION ACCESSED THROUGH THE SITES OR THE APPLICATION, OR ANY OTHER CONTENT MADE AVAILABLE ON OR THROUGH THIS SITE, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REXALL EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS, IMPLIED OR COLLATERAL, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.


    REXALL DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY PERSONAL INFORMATION OR ANY OTHER CONTENT ACCESSED THROUGH THE SITES OR THE APPLICATION. INFORMATION THAT IS PERIODICALLY UPDATED MAY NOT BE CURRENT AT THE MOMENT YOU VISIT THE SITES OR USE THE APPLICATIONS AND MAY CONTAIN ERRORS.


    REXALL MAKES NO WARRANTY THAT THE SITES OR THE APPLICATIONS WILL MEET YOUR REQUIREMENTS; THAT THESE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; THAT MESSAGES OR REQUESTS WILL BE DELIVERED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SITES OR APPLICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.


    YOUR USE OF THE SITES, THE APPLICATIONS AND THE CONTENT IS AT YOUR SOLE RISK. YOU ARE RESPONSIBLE FOR VERIFYING ANY PERSONAL INFORMATION OR OTHER CONTENT BEFORE RELYING ON IT. FOR GREATER CERTAINTY, YOU AGREE THAT ALL RISK ASSOCIATED WITH THE USE OF, OR RELIANCE ON, ANY PERSONAL INFORMATION OR CONTENT OF THE SITES OR THE APPLICATIONS, RESTS WITH YOU. YOU FURTHER AGREE THAT REXALL WILL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH YOUR USE OF, OR RELIANCE ON, ANY PERSONAL INFORMATION OR CONTENT OF THE SITES OR THE APPLICATIONS.


    NO LIABILITY


    IN NO EVENT WILL REXALL BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SITE OR THE APPLICATIONS, ANY WEBSITES LINKED TO THE SITES, THE CONTENT OF THE SITES OR THE PERSONAL INFORMATION ACCESSIBLE ON THE SITES OR THROUGH THE APPLICATIONS OR SITES LINKED TO THE SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL REXALL OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITES AND THE APPLICATIONS BE LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR ANY DESIGN MADE OR ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON THE PERSONAL INFORMATION ACCESSIBLE OR CONTENT PROVIDED THROUGH THE SITES AND THE APPLICATIONS.


    INDEMNIFICATION


    You agree to defend, indemnify and hold harmless each of Rexall Pharmacy Group Ltd., Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., their respective affiliates, officers, directors, employees, agents, representatives and service providers, including all third parties mentioned on any of the Sites, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: (a) your breach of these Terms of Use; (b) your access to, use of or reliance upon the Sites or the Applications, your personal information that is accessible through the Sites or the Applications, or the Content of the Site or the Applications; or (c) your infringement of any intellectual property or privacy rights of any person.


    GENERAL


    The Sites and the Applications are owned and operated by Rexall Pharmacy Group Ltd. and administered by its third party service providers. These terms and conditions contained herein represent the entire agreement between Rexall and you. By using the Sites or the Applications, you agree that any disputes arising from your use of the Sites or the Applications shall be governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable in the Province of Ontario. You agree not to raise conflict of laws principles in an attempt to defeat the application of these laws and you expressly consent to the exclusive forum, jurisdiction and venue of the courts of Ontario and/or the Federal Court of Canada.


    The section titles are for convenience only and have no legal or contractual effect.


    If you have any questions about these Terms of Use, please contact Rexall Pharmacy Group Ltd. at Toll-free: 1-877-378-4100 or click here to contact us. You can also contact Rexall Pharmacy Group Ltd. by mail at:


    Corporate Home Office
    Rexall Pharmacy Group Ltd.
    5965 Coopers Ave.
    Mississauga, Ontario
    L4Z 1R9





PRIVACY POLICY

  • REXALL PHARMACY GROUP LTD PRIVACY STATEMENT


    LAST UPDATE: August 12, 2016


    Rexall Pharmacy Group Ltd. (“Rexall”) and its banner pharmacies, including Pharma Plus, Rexall™ and Rexall™ Pharma Plus respect the privacy rights of our customers and employees and are committed to protecting the personal information that we collect from you. We have adopted this Privacy Statement to guide how we collect, use and disclose the information you provide to us. Specifically, this Privacy Statement has been developed so that you can learn more about the policies and practices that we have developed to safeguard personal information, and to better understand our relationships with the third parties who may have access to this information.


    This Privacy Statement applies to the collection, use and disclosure of personal information in the course of all commercial dealings with Rexall, including pharmacy and retail services and applies to the use of any website or mobile application maintained by Rexall, affiliates of which are operators of retail pharmacies in Canada. Websites include the Rexall.ca website, the MediTrust.ca website and Rexall Pharma Plus MyRexall Account Website (the “Sites”), and the Rexall Pharma Plus Mobile Application, and the Rexall Pharma Plus MyRexall Account Software Application for Mobile Devices (the “Applications”), and any other websites and applications that may be developed in the future.


    For the purpose of this Privacy Statement, unless stated otherwise, all references to “Rexall” or “we” include Rexall Pharmacy Group Ltd.., as well as its affiliates and subsidiaries that are operators of retail pharmacies in Canada (and that provide pharmacy services to the MediTrust home delivery program).


    Personal Information


    Personal information is information about an identifiable individual, for example, their name, date of birth and email address. Personal information also encompasses personal health information, such as your medical records and other information about your health and your prescriptions, that has been collected or generated by your pharmacist.


    Consent


    You agree that we may collect, use and disclose your personal information in accordance with this Privacy Statement.


    Rexall will collect, use and disclose personal information without your consent only in limited circumstances as permitted by law. There have always been, and may continue to be, instances where we may collect, use and disclose your personal information without your consent. These instances are permitted under privacy legislation in order to ensure that the consent requirement is not a hindrance to your health and safety. For example:


    - personal information may be collected without consent where the collection is clearly in the interest of the individual and consent cannot be obtained in a timely way; 


    - personal information may be used without consent where it is used for the purpose of acting in respect to an emergency that threatens the life, health or security of an individual; and 


    - personal information may be disclosed without consent where the disclosure is made to a person who needs the information because of an emergency that threatens the life, health or security of an individual.


    Other than described directly above, we will not collect, use or disclose your personal information for new purposes, unrelated to the purposes described in this Privacy Statement, without first obtaining your prior consent.


    If you choose to later withdraw your consent to allow us to collect your personal information, we will still be obliged to comply with all the provincial laws that require us to keep records relating to the medication that we dispense to you. If you chose to not give us consent to disclose certain personal information, we may not be able to provide you with the full range of pharmacy services. For example, if you indicate to the pharmacy staff that you do not consent to communications with your insurance company, you may be required to pay for your prescription and send the information required for reimbursement directly to your pharmacy benefits plan.


    Information We Collect


    Rexall collects personal information for various purposes, including to:


    • provide healthcare related services;
    • process payments;
    • communicate with individuals involved in your care or the payment of your care;
    • provide health-related education communications;
    • communicate products and services;
    • provide loyalty programs, contests, promotions and other non-pharmacy related activities; and
    • manage the business
     

    Rexall will inform you, when requested, as to why we must collect any of your personal information before the information is collected.


    (i) Information We Collect In Pharmacies


    When you first visit one of our banner pharmacies, your personal information will be collected in order to establish your record. Types of information we collect include (but is not limited to), prescription information (e.g. patient, medication and prescriber information), health information (e.g. allergies and medical conditions) and insurance information. Upon request, the pharmacist or one of their pharmacy staff will provide you with information on why your personal information is required and to whom they must disclose it in order to provide you with pharmacy services. 


    There may be times when you want us to share prescription-related information with a family member or authorized representative or, alternatively, to specifically restrict with whom we may share the information. We will comply with your request upon notification by you. For example, if you would like to have special provisions made for the pick-up or delivery of your prescription, we will follow your instructions upon your request. We will maintain a record of your instructions. Simply contact your pharmacy and they will be pleased to update this information.


    (ii) Information We Collect Online


    With respect to the Sites and Applications, in addition to the personal information that you provide to us with your account registration and the personal information that has already been collected by your pharmacist, we have access to the following categories of information regarding you and your visit to the Sites. Only some of these categories of information identify you directly, but each category offers some information about your interests and activities that could be used to make inferences about you.


    IP Address. We record the Internet Protocol (IP) address of your computer when you visit the Sites. The IP address does not identify you personally, but it allows us to maintain communications with you as you move about the Sites.


    Cookies. We also collect information about your use of the Sites through cookies and similar technology. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep track of your interests and preferences and recognize you as a return visitor to the Site. Cookie technology allows us to collect "clickstream" data, which is not personally identifying information, but which reflects your activities on the Site, including your interest in certain healthcare conditions. A cookie does not collect or keep your name or other personal identifying information, but when you revisit the Site the cookie allows us to bring you the content and features likely to be of greatest interest to you based on your previous activities on the Site.


    In addition to the personal information collected on the Sites regarding you and your visit to the particular Site, we may collect and use the geo-location information from your use of the Sites or Applications. This means that when you use the Applications, we may use GPS or similar technology to determine your current location. Your geo-location services can be turned off for the Applications either in your mobile device settings and/or within the Applications.


    We will limit the collection of your personal information to that which is required to accomplish the purposes for which it is being collected. For example, if the purpose of the collection is to enable a pharmacy to submit a drug benefit claim to an adjudicator or benefit manager for payment, the pharmacy will only collect from you the information required to submit the claim.


    Additional information regarding certain types of information collected online can be found below


    Access to Your Personal Information


    You have the right to access, update, and correct your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request to access, update and correct inaccuracies in your personal information that we have in our custody or control by contacting us at Toll-free: 1-877-378-4100 or sending an email to privacyofficer@rexall.ca. We may request certain personal information for the purposes of verifying the identity of any individual seeking access to their records.


    To find out what information your pharmacist has about you, contact them in person or in writing. In most instances, they will respond to your request within 30 days. If you have any concerns about the access provided to you, or if you wish to amend the information, you are encouraged to discuss it with your pharmacist, who will be pleased to assist you.


    Through the Sites and the Applications, you will be able to access your personal information that has been collected and generated by your pharmacist. In order for you to access your personal information through the Sites or the Applications, it must be shared between your pharmacist and Rexall.


    By using the Sites or the Applications, your personal information will be disclosed by your pharmacist to Rexall, and Rexall will collect, use and disclose of your personal information in order to maintain and provide you with access to your personal information through the Sites and/or Applications.


    How We Use and When We Disclose Your Information


    Rexall uses personal information for a number of purposes, including as described below:


    Treatment: We may use your personal information to provide you with pharmacy or health-related services. We may use your information to co-ordinate care with other pharmacies and health care providers as we have always done in the past. Examples include filling your prescription or speaking to your doctor regarding your prescription for clarification purposes. In order to provide you with quality health care and in compliance with existing federal and provincial legislation, we keep a record of the medications dispensed to you at our pharmacy. We also include in our records any relevant health information that we require to ensure that you are not given, or advised to take, a medication that is not appropriate for you.


    Payment: We may use and disclose your personal information in order to receive payment for the drugs you receive. For example, we need to give information about prescriptions we have filled for you to your health plan, to obtain payment.


    Communication with individuals involved in your care or payment for your care: Health professionals such as pharmacists, using their professional judgment, may disclose to your health care designate any personal information that is directly relevant to your designate's involvement in your care or payment for your care.


    Health-related educational communications: We may contact you to provide refill reminders such as our e-Fill e-mail reminders or information about treatment alternatives, events in our stores, or other health-related benefits and services that may be of interest to you. We may also contact you about store openings or closings in your area.


    Communication about products and services: We may use and disclose your personal information to tell you about or recommend possible treatment options or alternatives, or to tell you about health-related benefits or services that may be of interest to you.


    Non-pharmacy Services and Products: We may collect your personal information in relation to non-pharmacy related services and products, including loyalty programs, contests, promotions.


    Law Enforcement: In certain limited circumstances, we may be called upon to release your personal information in response to a court order, subpoena, search warrant, law, or regulation. We plan to cooperate in responding to such requests, taking appropriate measures to ensure that the requester understands the sensitive nature of the personal information that they may receive. We also reserve the right to cooperate with law enforcement authorities in investigating and prosecuting users who violate our Terms of Use, or other rules or engage in behavior that is illegal or harmful to other users of the Sites/Application.


    Product Reports: If you contact us regarding your experience in using one of our products, we may use the information you provide in submitting reports to Health Canada, and as otherwise required of us by law. We also may use the information to contact your pharmacist or prescribing physician to follow up regarding an unexpected event involving use of a product purchased at a Rexall, Pharma Plus or Rexall Pharma Plus pharmacy.


    Online Pharmacy Services: Rexall offers a number of online pharmacy services. We have outlined some of these services in greater detail, to describe how your personal information is collected, used and disclosed in these contexts:


    (i) Online Prescription Refill


    The Online Prescription Refill service allows you to request a refill of a prescription from the same Rexall, Pharma Plus or Rexall Pharma Plus pharmacy from which it was originally dispensed and where refills remain (or where, in some provinces, a pharmacist is permitted to authorize refills) and may be refilled by law. The use of the Online Refill tool requires the collection, use, disclosure and transmission of personal information across computer systems and networks. In light of the inherent nature of the Internet, we cannot guarantee that this information: (i) will be transmitted securely; (ii) will be error- or defect-free; or (iii) will not be improperly accessed or used by third parties. You are submitting this information over the Internet to us at your own risk.


    Your request for a prescription refill will be transmitted to the pharmacy location you have indicated. Once the pharmacy has received the request, it will be handled in the same manner as all refill requests, at all times being subject to the dispensing pharmacist's professional judgment and ethical responsibilities.


    By submitting the prescription information (and other required information), our representatives (including a pharmacist or a pharmacy technician or assistant) will have access to your personal information.


    In order to properly dispense a prescription and for your health and safety, the pharmacy may have to contact (without limitation):


    • the prescribing professional to discuss the refill request and your medication history and medical conditions;
    • your health insurance provider in order to properly process your benefits (if applicable); and/or
    • such other persons or entities as may be required in order to properly process your prescription refill request.
     

    In the course of such discussions, your personal information may be disclosed to the persons noted above.


    (ii) Online Prescription Transfer Requests


    The Online Prescription Transfer service allows you to transfer your prescriptions from another pharmacy to a Rexall, Pharma Plus or Rexall Pharma Plus pharmacy, or between Rexall/Pharma Plus/Rexall Pharma Plus pharmacies. The use of this service requires the collection, use, disclosure and transmission of personal information across computer systems and networks. In light of the inherent nature of the Internet, we cannot guarantee that this information: (i) will be transmitted securely; (ii) will be error- or defect-free; or (iii) will not be improperly accessed or used by third parties. You are submitting this information over the Internet to us at your own risk.


    Your request for a prescription transfer will be transmitted to the pharmacy location you have indicated in your request. Once the pharmacy has received your prescription, it will be handled in the same manner as all prescriptions, at all times being subject to the dispensing pharmacist's professional judgment and ethical responsibilities. By using this service, our representatives (including a pharmacist or a pharmacy technician or assistant) will have access to your personal information.


    In order to properly transfer and/or dispense a prescription and for your health and safety, the pharmacy that you have transferred your prescription to may have to contact (without limitation):


    • the prescribing professional to discuss the transfer request and your medication history and medical conditions;
    • your health insurance provider in order to properly process your benefits (if applicable); and/or
    • such other persons or entities as may be required in order to properly process your prescription transfer request.
     

    In the course of such discussions, your personal information may be disclosed to the persons noted above.


    (iii) Rexall Blood Pressure Tracker, powered by PharmaSmart (“BP Tracker Program”)


    Through the Sites and Applications, you can access the BP Tracker Program, which will allow you to record, track and access your blood pressure measurements and other personal information (for example your glucose and cholesterol levels and your weight/BMI).To access the BP Tracker Program, you will need to register your Blood Pressure Check Card (“Card”) on the Sites and Applications by entering the Unique Access Code (“UAC”) found on the Card, along with other personal information.


    You can also record your blood pressure measurements at certain Rexall, Pharma Plus, Rexall Pharma Plus pharmacies with your Card, using the PharmaSmart Blood Pressure Kiosks (“Kiosks”). The Kiosks are owned and operated by Pharma-Smart International Inc. (“PharmaSmart”).


    The blood pressure data and results obtained from the Kiosks are processed and maintained in a database managed by PharmaSmart. Further, any information, including personal information, that you record in the BP Tracker Program through the Sites and Applications is also processed and maintained by PharmaSmart, in order to provide you with these services on behalf of Rexall. More information regarding Rexall?s relationship to third parties service providers, such as PharmaSmart, is contained below.


    The personal information obtained through your use of the Kiosks or through the BP Tracker Program portion of the Sites and Applications will be accessible by all pharmacists practicing at the pharmacy where the Card has been registered, and will be shared with Rexall, PharmaSmart, and other third party service providers that manage the Sites and Applications and perform services in relation to the BP Tracker Program on behalf of Rexall.


    Once enrolled, your personal information relating to the BP Tracker Program will be accessible to a pharmacist any time he/she accesses your patient profile. Should your blood pressure readings fall outside the target range, the pharmacist will be alerted to this fact when he/she views your patient profile at the time you receive prescription services. Based on this information, your pharmacist may provide you with certain patient services and information, including providing a consultation and information on hypertension/hypotension, as applicable.


    Your pharmacist may also follow-up with your health care practitioner. In the course of such discussions, your personal information may be disclosed.


    If you choose to subscribe to email/text message reminders or notifications relating to the BP Tracker Program, these communications may be sent to you by PharmaSmart or by one of our other third party service providers.


    Sites and Applications: We use the information about your use of the services, applications and activities on the Sites and the Applications to monitor user traffic patterns and try to analyze what our users prefer so that we can design better services, applications and activities for you. The personal information that you provide may be used to create applications and services tailored to your interests and preferences.


    In a bit more detail:


    Personal Information. We will use the personal information you give us to send you an email confirming your registration with the Sites and to respond to questions from you. Some areas of Sites or the Applications may require you to submit information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers and order processing) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed at each information collection point of what personal information is required and what information is optional. We will use your personal information to communicate with you about our products and services if you have indicated that we may do so.


    IP Address. In addition to using the IP address of your computer to maintain communications with you as you move about the Sites or the Applications, we also may use your IP address to personalize content provided on the Sites or the Applications. We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use when connecting to our Sites and administer and improve the Sites. We retain IP addresses, and we retain them together with personally identifying information.


    Cookies. We use the data we obtain through the use of cookies to customize your Sites and Applications experience by anticipating the information and services that may be of interest to you. We also analyze the information collected with cookie technology to help us improve the functioning of the Sites and Applications by monitoring traffic in popular areas and to modify the services and information we provide to meet customer demand. We will link the clickstream data available to us through the use of cookies to the personal information that you may choose to provide elsewhere on the Sites and the Applications. We use the information we collect through the use of cookies for our business purposes, including operation of the Sites and the Applications, as well as research and product analyses to help us better market our products. Your browser software can be set to reject all cookies, but if you reject our cookies certain of the functions and conveniences of the Sites or the Applications may not work properly. Cookies and similar technologies are how we ensure that we can promptly retrieve and deliver the information to you when you use the Sites and the Applications.


    Geo-location. We may use geo-location information collected with GPS or similar technology via the Sites or the Applications in order to display a list or map with nearby Rexall, Pharma Plus, Rexall Pharma Plus pharmacy locations and contact information and the applicable services available to you. We will not share your current location with any third party.


    Our Relationship to Third Parties


    We have relationships with different agents and third party service providers, including PharmaSmart, who help us provide services to you, administer our business, including designing, maintaining and improving the Sites, the Applications, our systems and our computer security. We also use third parties to analyze data collected on the Sites and the Applications. We will not disclose your personal information to anyone other than our employees, our affiliates, our agents and those third parties that require such information in order to help us provide services to our and administer our business, including administering and maintaining the Sites and the Applications. When we allow a third party service provider to have access to your personal information, they will only be permitted to take it or use it for purposes that are consistent with this Privacy Statement.


    We will not transfer your personal information outside of Canada.


    In addition, we may disclose your personal information in connection with the sale, assignment, reorganization or other transfer or change of corporate control of our business, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Statement.


    Your personal information may be de-identified and in some cases aggregated with de-identified information from other Rexall customers. This de-identified information will be used to assess various factors, including trends in patient health, and adherence and compliance rates, which are useful to understand and improve upon health care services and delivery. This de-identified data may be provided to third parties for these purposes. You cannot be personally identified from the de-identified data. Rexall will never disclose personal information to third parties except as set forth herein.


    Our Security Measures


    We are committed to protecting the security of your personal information. We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use your personal information and have clearly defined internal policies and practices. We apply security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.


    Your personal information is stored on our database servers or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Statement. We have implemented technological measures to prevent individuals from accessing personal information without authorization. Data centers are designed to be physically secure and protected from unauthorized access by unauthorized persons.


    Although we will make reasonable efforts to protect personal information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk that an unauthorized third party could find a way to thwart our security systems. Where you use passwords, ID numbers, or other special access features, it is your responsibility to safeguard them.


    Information Applicable to Online Activities


    The Sites and Applications are intended for users who are over 18 years of age. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, the Sites or the Applications.


    If you choose to use certain features of the Sites or the Applications, you are required to establish a personal profile and register a personal account. To do so, you will need to input certain personal information into the Sites or the Applications which will be cross-checked and verified against your records maintained by your pharmacist. This registration information is used to provide and otherwise administer the Sites and Applications, and the services offered to users.


    There may be links from our Sites or the Applications to other websites; note that this Privacy Statement applies only to our Sites and Applications and not to websites of other companies or organizations to which our Sites or Applications may be linked. You must check on any linked websites for the privacy policy that applies to that website and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked website. These links to third party websites are provided as a convenience and are for informational purposes only. Rexall does not endorse, and is not responsible for, these linked websites.


    Retention of Personal Information


    In order to provide you with quality health care and in compliance with existing federal and provincial legislation, we keep a record of the medications dispensed to you or services provided to you at our pharmacy. We also include in our records any relevant health information that we require to ensure that you are not given, or advised to take, a medicine that is not appropriate for you. We will retain your personal information for the period of time that is required by law (we have to keep prescription files for a designated number of years even though the individual may no longer be a customer). When your personal information is no longer required, it will be destroyed or depersonalized.


    Changes in Our Privacy Statement


    If we alter our Privacy Statement, any changes will be posted on this webpage so that you are always informed of the personal information that we collect about you, how we use it and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of our current policies.


    BY SUBMITTING PERSONAL INFORMATION TO REXALL, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY STATEMENT. BY USING THE SITES OR THE APPLICATIONS, YOU ALSO ACCEPT THE TERMS OF USE POSTED ON THE SITES.


    If you have any questions about the Privacy Statement or the handling of your personal information, please contact Rexall Pharmacy Group Ltd.. at Toll-free: 1-877-378-4100 or send an email to privacyofficer@rexall.ca to contact us. You can also contact us by mail at:


    Privacy Officer
    Mona Sabharwal
    Rexall Pharmacy Group Ltd.
    5965 Coopers Ave.
    Mississauga, Ontario
    L4Z 1R9


    For more information on your privacy rights, you may also contact the Federal Privacy Commissioner at:


    Office of the Privacy Commissioner of Canada
    112 Kent Street
    Place de Ville
    Tower B, 3rd Floor
    Ottawa, Ontario
    K1A 1H3


    Or your provincial office of the Information and Privacy Commissioner for more information.


CONTACT US

  • * Required

    Please do not submit confidential or sensitive information such as medical information, refill requests, social security numbers or credit card numbers using this form.

  • Send
    Continue
     
    Corporate Home Office
    Rexall Pharmacy Group Ltd.
    5965 Coopers Ave.
    Mississauga, Ontario
    L4Z 1R9


COMMUNICATION PREFERENCES

Communication Preferences

Sign up to receive health information and special offers. Don't miss the latest news, articles, promotions and savings from Rexall.


Why indicate a home province?

Selecting your home province can help us provide you with the most relevant information in your area.


Why enter your AIR MILES® Collector Number?

Enter your AIR MILES® Collector Number to get exclusive offers that can earn you more miles. AIR MILES® is valid at all Rexall and Rexall Pharma Plus locations.


Close
  • * Required

    Sign up to receive health information and special offers. Don't miss the latest news, articles, promotions and savings from Rexall!

    Yes, I would like to receive special offers and promotions from Rexall™
    Yes, I would like to receive the Rexall™ eNewsletter for articles and valuable health information


    Update

MY PROFILE

  • This is the name we use to greet you each time you sign into your MyRexall profile.

    Update

    20 Characters Limit
    Personal Information

    You cannot modify your personal information at this time. Please visit your pharmacy location to update.

    First Name
    Last Name
    Gender
    Date of Birth
    Provincial Heath Card Number
    Address
    City
    Province
    Postal Code
    Home Phone
    Email Address

SECURITY PREFERENCES

  • Required to make a change

    Password must include at least:

    -7 Characters
    -1 Letter
    -1 Number

     
     

  • Must be five or more characters in length.
  • Update

REGISTER FOR MyRexall

  • Register for a MyRexall account and request access to view your Medication Record.

    Step 1: Register for a MyRexall Account

    Step 2: Request a Medication Record Activation Code (optional)

    You will need a recent Prescription Number, the Pharmacy Location of your Prescription, and your Date of Birth. Refer to a recent prescription label for the information required.

    Step 3: Wait for your Activation Code

    You will receive an Activation Code within a few minutes of submitting your request.

     
    Continue

REGISTER FOR MyRexall

Step 1: Register for a MyRexall Account

3

2

  • * Required
    Account Information
    This is used to greet you each time you sign in.
    You will use this to sign in.

    Password must include at least:

    -7 Characters
    -1 Letter
    -1 Number

     
     

    Must be five or more characters in length.
    , I would like to receive special offers and promotions from Rexall™
    , I would like to receive the Rexall™ eNewsletter for articles and valuable health information
     
    Continue

MyRexall TERMS OF USE

  • PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE REXALL.CA, REXALL PHARMA PLUS MYREXALL ACCOUNT WEBSITE, THE REXALL PHARMA PLUS MOBILE APPLICATION OR THE REXALL PHARMA PLUS MYREXALL ACCOUNT SOFTWARE APPLICATION FOR MOBILE DEVICES. BY USING THE WEBSITES OR THE APPLICATIONS, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE AND AGREE TO THE TERMS OF THE REXALL PHARMACY GROUP LTD. ONLINE PRIVACY STATEMENT. PLEASE READ THESE TERMS OF USE CAREFULLY.


    LAST UPDATE: August 12, 2016


    The Terms of Use set out below govern your use of any website or mobile application maintained by Rexall Pharmacy Group Ltd., affiliates of which are operators of retail pharmacies in Canada. These Terms of Use cover the Rexall.ca website and Rexall Pharma Plus MyRexall Account Website (the “Sites”), and the Rexall Pharma Plus Mobile Application, and the Rexall Pharma Plus MyRexall Account Software Application for Mobile Devices (the “Applications”), and any other websites and applications that may be developed in the future.


    For the purposes of these Terms of Use, unless stated otherwise, all references to “Rexall” include Rexall Pharmacy Group Ltd., as well as its affiliates Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., and each of their respective agents, representatives and third party service providers, and each of their respective affiliates.


    You are entitled to have access to the Sites and the Applications because you are a customer of one of the retail pharmacies operated by Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd. Through the Sites and the Application, you will be able to access your prescription history and other personal health information that has been collected and generated by your pharmacist. Policies concerning the use of your personal information are set forth in the Rexall Pharmacy Group Ltd. Online Privacy Statement.


    ACCOUNT


    In order to access certain areas of the Sites and Applications, you were provided with a Personal Access Code (PIN). If you enroll in the Rexall Blood Pressure Tracker Program powered by PharmaSmart (“BP Tracker Program”), you were provided with a Blood Pressure Check Card (“Card”), which has a Unique Access Code (UAC) You agree to be responsible for maintaining the confidentiality of your PIN, UAC and any other account identifiers which you choose or are assigned to you, as a result of any registration with the Sites or Application. Further, you will promptly notify Rexall Pharmacy Group Ltd. (using the contact information at the end of these Terms of Use) of any unauthorized use of your PIN, UAC or account.


    If you choose to share your PIN, UAC or other account identifiers with your caregiver or other person who will manage your personal account on your behalf, you are responsible for all actions taken by such person with respect to the use of your account. The person with whom you share your PIN/UAC/account identifiers will have full access to your personal account and will be able to modify your account and make requests to Rexall through your account. Rexall will assume that any modifications to your account and any requests made to Rexall (for example, to transfer or refill your prescription) are being made by you or on your behalf by an authorized individual. REXALL WILL NOT BE LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH, YOUR DISCLOSURE OF YOUR PIN, UAC OR ACCOUNT IDENTIFIERS OR THE USE OF THE SITES OR APPLICATIONS BY A PERSON WHOM YOU AUTHORIZE TO ACCESS YOUR PERSONAL ACCOUNT.


    All references to your use of the Sites and Applications in this Terms of Use or in the Privacy Statement apply to the use of the Sites and Applications by a person whom you authorize to access your personal account.


    In registering for a personal account, you will be providing Rexall with personal information about yourself. You authorize Rexall to collect and use all information provided by you in connection with your registration for and your use of the Sites and Applications in order to administer, maintain and improve their functioning. Your personal information will be disclosed to Rexall and to agents and/or third party services providers of Rexall Pharmacy Group Ltd., Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., that are responsible for the administration and maintenance of the Sites and Applications. If you register for the BP Tracker Program, your personal information will also be collected and used by Pharma-Smart International, Inc. (“PharmaSmart”) as further described in our Privacy Statement. REXALL WILL NOT BE RESPONSIBLE FOR THE ACCURACY, MAINTENANCE OR USE OF ANY INFORMATION YOU PROVIDE, NOR BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH, YOUR PROVISION OF ANY INFORMATION TO REXALL THROUGH THE USE OF THE SITES OR APPLICATIONS.


    USE OF SITES AND APPLICATION


    The Sites and Applications are intended for Canadian residents who are over 18 years of age only. By accessing these you represent that you are at least 18 years of age, and you agree to use the information contained on the Site and accessed through the Applications in accordance with all applicable local, provincial, national or international laws and regulations.


    ACCESS TO PRESCRIPTION HISTORY AND OTHER PERSONAL INFORMATION


    Through the Sites and the Applications, you will be able to access your prescription history and other personal health information that has been collected and generated by your pharmacist. You can also use the online services to transfer your prescription to or between Rexall, Pharma Plus or Rexall Pharma Plus pharmacies, and to request a refill to your prescription.


    If you enroll in the BP Tracker Program, you can record, track and access your blood pressure measurements and certain other personal information on the Sites and Applications, such as your glucose and cholesterol levels and your weight/BMI. This personal information, as well as personal information obtained using the PharmaSmart-owned blood pressure kiosks (available at certain Rexall, Pharma Plus and Rexall Pharma Plus pharmacies) is visible on the Sites and Applications and by all pharmacists practicing at the pharmacy where the Card has been registered. You will also have the option of receiving email/text message reminders and notifications relating to the BP Tracker Program, for example, reminding you check your blood pressure and indicating that a new measurement has been added to your profile. Access to your personal information is being provided for general informational and record-keeping purposes, to permit you to request a refill or transfer of your prescription or to permit you to provide your personal health information to physicians and other health care professionals and for intervention by your pharmacist to offer certain patient services. The personal information that you can access does not, nor is it intended to be construed as medical, legal, or other professional advice, opinion or represent your comprehensive or complete medical history.


    Rexall does not recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on the Sites or in association with the Applications.


    YOU ACKNOWLEDGE AND AGREE THAT PHARMASMART?S PRODUCTS AND SERVICES, TO THE EXTENT INCORPORATED IN THE BP TRACKER PROGRAM OR OTHERWISE, ARE MADE AVAILABLE TO REXALL “AS IS” AND WITHOUT ANY REPRESENTATIONS OR WARRANTIES WHATSOEVER, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.


    THE CONTENTS OF THE SITES AND THE APPLICATIONS ARE NOT INTENDED TO REPLACE OR SUBSTITUTE THE ADVICE OF YOUR PHYSICIAN, YOUR PHARMACIST OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL. YOU SHOULD SPEAK TO YOUR PHARMACIST OR YOUR OTHER OWN HEALTHCARE PROFESSIONALS, WHO ARE THE BEST SOURCE OF INFORMATION REGARDING YOUR HEALTH-RELATED QUESTIONS. ABSOLUTELY NO INFORMATION CONTAINED OR ACCESSIBLE THROUGH THE SITES OR THE APPLICATIONS SHOULD BE CONSTRUED AS TAKING THE PLACE OF YOUR PHYSICIAN'S OR OTHER QUALIFIED HEALTHCARE PROFESSIONALS? ADVICE. REXALL IS NOT RESPONSIBLE FOR ANY RELIANCE OR DECISIONS MADE BY YOU BASED ON THE INFORMATION AVAILABLE ON OR THROUGH THE SITES OR THE APPLICATION.


    DO NOT USE THIS INFORMATION TO DIAGNOSE OR TREAT A MEDICAL CONDITION OR HEALTH PROBLEM. YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING THAT YOU HAVE SEEN ON THE SITES OR THROUGH THE APPLICATIONS.


    IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.


    IF YOU BELIEVE THAT THERE IS AN ERROR IN YOUR PERSONAL INFORMATION, INFORM YOUR PHARMACIST OF THIS ERROR IMMEDIATELY.


    NON-PERSONAL INFORMATION


    All material available through the Sites or the Applications including, but not limited to, pictures, illustrations, designs, icons, text, audio clips, video clips, names, trade-marks, trade names, product and clinical information, software and logos (collectively, the "Content") and all intellectual property rights therein, are owned, controlled, or licensed by Rexall or other individuals or organizations and are protected by worldwide intellectual property laws. You may use Content for your personal use for non-commercial purposes but no modification or further reproduction of Content is permitted. The Content may not otherwise be copied, downloaded, reproduced, deleted, modified, republished, retransmitted, displayed, or used to create derivative works or performances without the express written permission of Rexall Pharmacy Group Ltd. or the respective owner of such Content, as applicable. All other rights reserved. Except as expressly provided above, nothing contained herein shall be construed as conferring upon you any license or right in the Content.


    Names, trademarks, trade names, trade dress, logos and products of Rexall are protected by trademark laws and may not be used for advertising or publicity purposes, or to indicate any affiliation with or endorsement by Rexall, except with the express written permission of Rexall Pharmacy Group Ltd. Other product, service and company names mentioned on the Sites or the Applications are for identification purposes only and may be trademarks of their respective owners.


    COPYRIGHT


    All software and technology used on the Sites or the Applications is the property of or licensed by Rexall and protected by Canadian and worldwide copyright laws. The Content may only be used for promotion or selling purpose with the written consent of Rexall Pharmacy Group Ltd. or the respective owner. Any use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Content is strictly prohibited. Reverse engineering and data-mining of the services offered through the Sites and Applications are serious offenses and legal action will be taken against any violation.


    All copyright and other intellectual property rights associated with the BP Tracker Program are owned by PharmaSmart and licensed to Rexall, and are protected from unauthorized copying and dissemination by copyright law, trademark law, international conventions and other intellectual property laws.


    RESTRICTIONS


    While using the Sites or the Applications, you agree not to: (i) interfere with other users' use of the Sites or the Applications; (ii) transmit any files which may contain viruses, or other contaminating or destructive properties; (iii) post or transmit material for advertising or commercial purposes; (iv) impersonate or misrepresent your affiliation with any person or entity; (v) post or transmit any content which may injure, disparages or constitutes defamation or libel of any third party; or (vi) post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that constitutes or encourages criminal conduct or that violates any law.


    Rexall reserves the right to take any steps it deems necessary to prevent or restrain any unauthorized or prohibited access or use of the Sites or the Applications, including without limitation, taking legal action, or suspending or terminating your access without notice.


    DISCLAIMER OF WARRANTIES


    THE SITES AND THE APPLICATION, INCLUDING ANY PERSONAL INFORMATION ACCESSED THROUGH THE SITES OR THE APPLICATION, OR ANY OTHER CONTENT MADE AVAILABLE ON OR THROUGH THIS SITE, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REXALL EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS, IMPLIED OR COLLATERAL, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.


    REXALL DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY PERSONAL INFORMATION OR ANY OTHER CONTENT ACCESSED THROUGH THE SITES OR THE APPLICATION. INFORMATION THAT IS PERIODICALLY UPDATED MAY NOT BE CURRENT AT THE MOMENT YOU VISIT THE SITES OR USE THE APPLICATIONS AND MAY CONTAIN ERRORS.


    REXALL MAKES NO WARRANTY THAT THE SITES OR THE APPLICATIONS WILL MEET YOUR REQUIREMENTS; THAT THESE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; THAT MESSAGES OR REQUESTS WILL BE DELIVERED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SITES OR APPLICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.


    YOUR USE OF THE SITES, THE APPLICATIONS AND THE CONTENT IS AT YOUR SOLE RISK. YOU ARE RESPONSIBLE FOR VERIFYING ANY PERSONAL INFORMATION OR OTHER CONTENT BEFORE RELYING ON IT. FOR GREATER CERTAINTY, YOU AGREE THAT ALL RISK ASSOCIATED WITH THE USE OF, OR RELIANCE ON, ANY PERSONAL INFORMATION OR CONTENT OF THE SITES OR THE APPLICATIONS, RESTS WITH YOU. YOU FURTHER AGREE THAT REXALL WILL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH YOUR USE OF, OR RELIANCE ON, ANY PERSONAL INFORMATION OR CONTENT OF THE SITES OR THE APPLICATIONS.


    NO LIABILITY


    IN NO EVENT WILL REXALL BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SITE OR THE APPLICATIONS, ANY WEBSITES LINKED TO THE SITES, THE CONTENT OF THE SITES OR THE PERSONAL INFORMATION ACCESSIBLE ON THE SITES OR THROUGH THE APPLICATIONS OR SITES LINKED TO THE SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL REXALL OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITES AND THE APPLICATIONS BE LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR ANY DESIGN MADE OR ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON THE PERSONAL INFORMATION ACCESSIBLE OR CONTENT PROVIDED THROUGH THE SITES AND THE APPLICATIONS.


    INDEMNIFICATION


    You agree to defend, indemnify and hold harmless each of Rexall Pharmacy Group Ltd., Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., their respective affiliates, officers, directors, employees, agents, representatives and service providers, including all third parties mentioned on any of the Sites, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: (a) your breach of these Terms of Use; (b) your access to, use of or reliance upon the Sites or the Applications, your personal information that is accessible through the Sites or the Applications, or the Content of the Site or the Applications; or (c) your infringement of any intellectual property or privacy rights of any person.


    GENERAL


    The Sites and the Applications are owned and operated by Rexall Pharmacy Group Ltd. and administered by its third party service providers. These terms and conditions contained herein represent the entire agreement between Rexall and you. By using the Sites or the Applications, you agree that any disputes arising from your use of the Sites or the Applications shall be governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable in the Province of Ontario. You agree not to raise conflict of laws principles in an attempt to defeat the application of these laws and you expressly consent to the exclusive forum, jurisdiction and venue of the courts of Ontario and/or the Federal Court of Canada.


    The section titles are for convenience only and have no legal or contractual effect.


    If you have any questions about these Terms of Use, please contact Rexall Pharmacy Group Ltd. at Toll-free: 1-877-378-4100 or click here to contact us. You can also contact Rexall Pharmacy Group Ltd. by mail at:


    Corporate Home Office
    Rexall Pharmacy Group Ltd.
    5965 Coopers Ave.
    Mississauga, Ontario
    L4Z 1R9



    Accept
    Reject

About Requesting Medication Record

What is the benefit of having your Medication Record as a part of your Account?

Having your Medication Record as a part of your MyRexall Account allows you to view and manage your active prescriptions.

What is an Activation Code?

An Activation Code is a number emailed to you that allows you to initially confirm your request to view your Medication Record.

How long will it take to receive an Activation Code?

You should receive an Activation Code by email, within a few minutes of submitting your request.

If you do not receive your code, contact us.

Close

REGISTER FOR MyRexall

1

Step 2: Request Activation Code

3

  • MyRexall Account Registration Completed

    You have successfully registered for a MyRexall account.

  • Access your Medication Record through your MyRexall account by requesting an Activation Code.

    Having your Medication Record as a part of your MyRexall account allows you to view and manage your active prescriptions.

    In order to request an Activation Code, you will need a recent Prescription Number, the Pharmacy Location of your Prescription, and your Date of Birth. Refer to a recent prescription label for the information required.

     
    Request Now
    Not Now
About Requesting Medication Record

What is the benefit of having your Medication Record as a part of your Account?

Having your Medication Record as a part of your MyRexall Account allows you to view and manage your active prescriptions.

What is an Activation Code?

An Activation Code is a number emailed to you that allows you to initially confirm your request to view your Medication Record.

How long will it take to receive an Activation Code?

You should receive an Activation Code by email, within a few minutes of submitting your request.

If you do not receive your code, contact us.

Close

REQUEST A MEDICATION RECORD

1

Step 2: Request Activation Code

3

  • Access your Medication Record through your MyRexall account by requesting an Activation Code.

    Having your Medication Record as a part of your MyRexall account allows you to view and manage your active prescriptions.

    In order to request an Activation Code, you will need a recent Prescription Number, the Pharmacy Location of your Prescription, and your Date of Birth. Refer to a recent prescription label for the information required.

     
    Continue
About Requesting Medication Record
What is the benefit of having your Medication Record as a part of your Account?

Having your Medication Record as a part of your MyRexall Account allows you to view and manage your active prescriptions.

What is an Activation Code?

An Activation Code is a number emailed to you that allows you to initially confirm your request to view your Medication Record.

How long will it take to receive an Activation Code?

You should receive an Activation Code by email, within a few minutes of submitting your request.

If you do not receive your code, contact us.

In order to request an Activation Code to view your Medication Record online, you will need a recent Prescription Number, the Pharmacy Location of your Prescription, and your Date of Birth. Refer to a recent prescription label for the information required.

What is the benefit of having your Medication Record as a part of your Account?

Having your Medication Record as a part of your MyRexall Account allows you to view and manage your active prescriptions.

What is an Activation Code?

An Activation Code is a number emailed to you that allows you to initially confirm your request to view your Medication Record.

How long will it take to receive an Activation Code?

You should receive an Activation Code by email, within a few minutes of submitting your request.

If you do not receive your code, contact us.

Close

REQUEST A MEDICATION RECORD

1

Step 2: Request Activation Code

3

  • * Required
    1
    Enter Your Prescription Details
    2
    Continue
    Cancel
About Requesting Medication Record
What is the benefit of having your Medication Record as a part of your Account?

Having your Medication Record as a part of your MyRexall Account allows you to view and manage your active prescriptions.

What is an Activation Code?

An Activation Code is a number emailed to you that allows you to initially confirm your request to view your Medication Record.

How long will it take to receive an Activation Code?

You should receive an Activation Code by email, within a few minutes of submitting your request.

If you do not receive your code, contact us.

In order to request an Activation Code to view your Medication Record online, you will need a recent Prescription Number, the Pharmacy Location of your Prescription, and your Date of Birth. Refer to a recent prescription label for the information required.

What is the benefit of having your Medication Record as a part of your Account?

Having your Medication Record as a part of your MyRexall Account allows you to view and manage your active prescriptions.

What is an Activation Code?

An Activation Code is a number emailed to you that allows you to initially confirm your request to view your Medication Record.

How long will it take to receive an Activation Code?

You should receive an Activation Code by email, within a few minutes of submitting your request.

If you do not receive your code, contact us.

Close

REQUEST A MEDICATION RECORD

1

2

Step 3: Wait for Your Activation Code

  • We have received your request

    Your Activation Code will be emailed to you momentarily.

    Continue
About Confirming Activation Code

Where do I find my Activation Code?

Your Activation Code will be sent to you by email.

To complete this step, you will need your Activation Code, a recent Prescription Number and your Date of Birth.

Close

CONFIRM YOUR MEDICATION RECORD

1

Step 2: Confirm Activation Code

3

  • Complete this section to confirm your Medication Record.
    You will need your Activation Code which you received in your email and a recent prescription number.

    * Required
    Enter all digits of your Activation Code.
    Enter all digits of your prescription number.
    Continue
    Cancel
About Verifying Activation Code

Your privacy and personal information is important to us.

These questions are generated using personal identification information. You will be given one attempt to answer these questions. If your personal information is not listed below, visit your Rexall Pharmacy to update your profile, before completing this step.

Close

CONFIRM YOUR MEDICATION RECORD

1

2

Step 3: Verify Your Identity

  • Answer the following questions to confirm your identity.
    These questions are generated using personal identification information. You will be given one attempt to answer these questions. If your personal information is not listed below, visit your Rexall Pharmacy to update your profile, before completing this step.

    * Required

    Complete Verification

About



Version 1.1.9