iTao Community Guidelines
iTao is a mobile application developed and owned by Alibaba.com (“iTao”). Users of iTao form the iTao Community and are required to comply with these iTao Community Guidelines at all times.
These iTao Community Guidelines (these “Guidelines”) are created to help Alibaba.com (“we” or “us”) foster and protect the iTao community. By using iTao, you agree to comply at all times with these Guidelines and our Terms of Use. Breaching or any causing threatened breach of these Guidelines (including but not limited to selling, buying or otherwise displaying or soliciting transactions over items in breach of the iTao Prohibited and Restricted Items or the Terms of Use by a user may result in deleted content, disabled accounts or other restrictions or penalties as we deem appropriate.
We reserve the right to review and revise these Guidelines and the Terms of Use from time to time. Please check this page from time to time to be updated of any changes we may make. We assume no liability or responsibility for notifying changes of these Guidelines or Terms of Use to any users. Once posted on or hyperlinked via this page, the new Guidelines and/or Terms of Use will become immediately effective. Your continued use of the iTao mobile application signifies your acceptance of the changes to these Guidelines and Terms of Use.
What you should DO:
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- Respect intellectual property rights.
- Respect the copyrights, trademarks and other legal rights of others. By posting content on iTao, you represent that you have the right to do so and will not contravene any third party rights or ownership. Please do not post anything you copied or collected from the Internet that you do not have the right to post.
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- Respect other users and moderate your content.
- We want to foster a positive, diverse community. Be polite and respectful in your interactions with other users. Please ensure that what you post or upload is appropriate for the community where you’re participating. If you’re unsure whether content is appropriate or consistent with these Guidelines or the Terms of Service, please err on the side of caution. We will remove content that contains credible threats or hate speech, content that targets private individuals to degrade or shame them, personal information meant to blackmail or harass someone, and repeated unwanted messages.We as well reserve the right to block accounts that violate these rules when we find it necessary.
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- Always follow the law.
- iTao is not a place to support or praise terrorism, organized crime, or hate groups. Offering sexual services, buying or selling firearms and illegal or prescription drugs (even if it’s legal in your region) is also not allowed. Remember to always follow the law when offering to sell or buy other regulated goods. We have zero tolerance when it comes to sharing sexual content involving minors or threatening to post intimate images of others.
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- Report inappropriate content
- If you see something that you think may violate our Guidelines, please report it to us by using our built-in reporting feature. We will manually review these reports and work within a commercially reasonable time to remove content that does not meet our Guidelines or Terms of Use. When you make your report, try to provide as much information as possible, such as links, usernames, and descriptions of the content, so we can find and review it quickly. We reserve the final decision concerning your complaint.
- You may find content you do not like, but does not violate these Guidelines or Terms of Use. If that happens, you can unfollow or block the person who posted it. If there's something you do not like in a comment on one of your posts, you can delete that comment. Many disputes and misunderstandings can also be resolved directly between members of the community. We do not encourage singling out and targeting users of offending accounts by posting screenshots and drawing attention to the situation because that may be classified as harassment and thus violates our Guidelines.
What you should not DO:
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- Spamming.
- Please refrain from spamming and self-promotion which also affects your own credibility and reputation.
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- Posting content which is prohibited or of mature nature
- Please refrain from posting nude, partially nude, discriminatory, unlawful, infringing, pornographic, harmful, misleading, or other inappropriate or mature content. In addition, please refrain from publishing content that promotes or glorifies hatred, violence, racial, or religious intolerance, or content that promotes organizations with such views. Profanity or vulgar language is also prohibited on iTao.
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- Post content for promotion or advertisement without our prior permission
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We encourage genuine and meaningful sharing of your own experience in using/purchasing products that can benefit other users. We reserve the right to remove posts that we deem as being purely for promotion or advertisement purposes, which includes but not limited to:
- Links to 3rd party websites; and
- Simple links to product pages without explanation of the product usage experience.
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- Use unacceptable ways to boost the performance of your posts
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Using fake accounts to increase the number of likes, comments or views on iTao is unacceptable. We reserve the right to delete the posts or even block accounts that violate this rule.
Guidelines specifically for ReTao
ReTao is a section within iTao that allows users to buy and sell their new and used goods. To foster a safer environment for buyers and sellers, please review our additional guidelines for buyer and sellers below, and our list of prohibited items which you are prohibited from listing for sale on ReTao.
Buyer & Seller Safety
Here are a few suggestions to you to ensure the safety of your transactions via iTao
- We don’t recommend you hand over, send or transmit money to anyone you have not met in person. It is always better to exchange your items face-to-face in a safe public place, and pay in cash after inspecting the item against written receipt.
- Be sure you know exactly what you're in for when you make a purchase. Buying online / second hand items entails some risks, so always try to mitigate them by negotiating for personalized warranties and basically covering all the ground when discussing about the item with the seller. Ask for mailing proof, transaction references, real-life images of your items and make sure that you're satisfied with all details before confirming the deal. If alarm bells ring, think twice and ensure that you've got sufficient evidence should there be a need to refer matters to the authorities.
- Be safe when meeting up. Always arrange to meet in a public place (such as cafes and shopping malls) where you and the buyer / seller will not be alone.
- Ask all the important questions about the item. For expensive purchases, bring an expert with you who knows about such kind of items to inspect it.
- Do not pay for an item you are not satisfied with. Once the payment is completed, the transaction is over.
- Do not give out financial or sensitive personal information, such as your bank account or social security number.
ALIBABA.COM DOES NOT REPRESENT ANY USER OF ITAO AND WILL NOT BE RESPONSIBLE FOR ANY DAMAGES OR LOSSES SUFFERED BY YOU IN CONNECTION WITH YOUR USE OF ITAO OR ANY TRANSACTIONS CARRIED OUT THROUGH ITAO. FURTHER, ALIBABA.COM DOES NOT CONTROL AND IS NOT LIABLE TO OR RESPONSIBLE FOR THE QUALITY, PERFORMANCE, RELIABLITY, LAWFULNESS, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF ANY ITEMS LISTED ON ITAO. YOU HEREBY RELEASE ALIBABA.COM FROM ANY CLAIMS RELATING TO YOUR USE OF ITAO.
Alibaba.com reserves the sole and final right of interpretation of these Guidelines.
iTao Prohibited and Restricted Items
You shall not sell or offer for sale any of the following items on iTao:
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- Illegal/Unlawful Items & services
- Items and services that are prohibited by law in any jurisdiction will not be approved. There are no exceptions.
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- Pharmaceutical Drugs
- Prescription and/or over-the-counter drugs are considered prohibited and are not permitted for sale.
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- Food Products
- Food products, dietary supplements, baby formulas, meal replacements, and animal food are not permitted.
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- Illicit Drugs & Paraphernalia
- The listing or sale of narcotics, psychotropic substances, steroids, poppy seeds, poppy seed products and other controlled substances (including all drugs listed in the Uniform Controlled Substances Act, 21 U.S.C. 801 et seq.) are strictly forbidden.
- Products/devices thought to be used in/for the consumption of illicit drugs or otherwise prohibited items are also prohibited. This also includes drugs that may have been legalized in your state.
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- Beverages
- Beverages with or without alcohol are not permitted for sale in the app. There are no exceptions. (Alcohol is often subject to regulatory restrictions and are illegal for sale in some cases. Because we can’t enforce these laws and regulations, we do not allow these items to be sold.)
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- Tobacco/Nicotine
- Tobacco in any form is not permitted for sale via the app. This includes liquids for use in e-cigarettes and similar vaping devices.
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- Animals/Animal Food & Medicine
- Animals or pets of any kind are not permitted for sale.
- Animal food, vaccines, medicine, and breath fresheners.
- Permitted: Pictures of pet taxis, cages, kennels, tanks, etc. MUST NOT show animal.
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- Firearms & Accessories/Parts
- All arms, ammunition, military ordnance, weapons and/or integral or essential parts and components are strictly prohibited.
- Air guns, BB guns, paintball guns, replica firearms, harpoons, spear guns, or any other weapons that may discharge a projectile containing any gas, chemicals, or explosive substances are also prohibited.
- Explosives, fireworks and related ignition and detonation equipment is strictly prohibited.
- Any service, instruction, processing, or aid for producing any biological, chemical, or nuclear weapons, or any other Weapons of Mass Destruction (WMD) or known associated agents is strictly prohibited.
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- Knives & Weapons
- Switchblade knives, gravity knives, bladed handheld devices, lock blade knives, knives with blades over 10cm in length, knives with fullers (blood grooves) and disguised knives are not permitted.
- Batons, stun guns, crossbows, knuckledusters, pepper spray and other weapons are prohibited from being listed.
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- Hazardous Materials/Explosives
- Any items that are labeled or deemed dangerous or potentially dangerous. This includes toxic substances, pesticides and other chemicals.
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- Nudity & Pornography
- Pornographic material of ANY kind is NOT permitted. This includes printed media and soft media.
- Nudity, suggested or implied nudity is not permitted. This includes all forms of artwork and photography.
- Escort Services/Prostitution
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- Telecommunications Equipment and/or Electronic Equipment That Is Illegal or Facilitates Illegal/Unlawful Behavior
- This includes but is not limited to radar scanners, descramblers, cell phone signal blockers, and related items.
- Software and devices designed to hack information networks.
- Spy equipment, hidden photographic devices and equipment used for interception of wire, oral and electronic communications are prohibited.
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- Pyramid Schemes, Multi-Level Marketing, Network Marketing and Related Programs
- Due to the laws and government regulations involved in these processes, we do not allow these types of services.
- Adoption/Surrogacy Services
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- Military/Government Documents
- Any document that is deemed to be government or military-originating may be taken down regardless of whether or not it is marked “controlled”, “confidential”, etc.
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- Personal Credentials
- To prevent ID theft, any listings or photos containing sensitive personal data may be removed at any time.
- Includes software designed to hack OS or wi-fi that can be used to obtain sensitive information.
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- Police/Law Enforcement Uniforms and Vehicles
- Authentic and replica law enforcement badges and uniforms are not permitted
- Vehicles with law enforcement signage or official markings of any kind, police lights or sirens.
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- Credit / Debit Cards, Stocks, Securities, Financial Instruments
- Credit and debit cards cannot lawfully be transferred from one person to another, and therefore such items may not be listed.
- Bank card readers are prohibited.
- The buying and sale of gold, silver and other precious metals are prohibited.
- Stocks, bonds, credit, investment interests and other securities are strictly prohibited.
- Offering of financial services, including money transfers, bank guarantees, letters of credit, loans, fundraising etc. are prohibited.
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- Currency & Stamps
- The sale and purchase of currency, coins, bank notes, bonds, money orders, currency in digital or any intangible form (e.g. crypto-currency) and other securities, as well as the equipment and materials used to produce such items.
- Counterfeits of the above articles, legal tender and stamps are strictly prohibited.
- Sanctioned/Embargoed Goods
- Lottery Tickets/Sweepstakes Entries
- Slot Machines/Video Poker Machines
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- Used Cosmetics/Toiletries
- All cosmetics, lotions, serums, shampoo, conditioner, perfumes, etc MUST be factory sealed and noted “new” in the description/details.
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- Used Underwear/Swimwear
- All underwear / swimwear must be new and listed as such in the description.
- Counterfeit/Fake/Imposter/Replicas
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- Pirated/Hacked Software
- This includes any software inherently designed to violate intellectual property rights laws.
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- Medical Devices
- Includes new and used equipment / devices.
- Includes all professional medical equipment.
- May include consumer devices that pose sanitation risks.
- Contact lenses
- Recalled Items
Please view AliExpress Product Listing Policy for further details: http://activities.aliexpress.com/adcms/help-aliexpress-com/product_listing_policy.php
Please remember that your use of iTao is also subject to our Terms of Use.
Thank you for helping us make iTao a great community!
The iTao Team